Keynsham PCN: primary care network practices and patient survey
Keynsham PCN is a primary care network of 2 GP practices with 27,958 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England. Its practices have 1,964 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Keynsham PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at St Augustine's Medical Practice to 89% at West View Surgery, with a median of 84% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. West View Surgery has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West View Surgery | 8,324 | 89% | 74% | Good | 2,164 |
| St Augustine's Medical Practice | 19,634 | 79% | 46% | Good | 1,889 |
Results for the network as a whole, from 220 responses, against Bath and North East Somerset, Swindon and Wiltshire and England.
| Survey question | Keynsham PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 56% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
There are 1,964 registered patients per full-time-equivalent qualified GP in Keynsham PCN, close to England's 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. Practices recorded 641 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | Keynsham PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,964 | 2,110 | 2,171 |
| Appointments per 1,000 patients a month | 641 | 556 | 510 |
| Face-to-face appointments | 63% | 64% | 63% |
| Same day as booked | 46% | 40% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 24% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Keynsham PCN is dementia (1.5% against 0.8%), and the furthest below is learning disability (0.5% against 0.6%).
| Condition register | Age group | Keynsham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% | 4,608 |
| Depression | 18+ yrs | 11.5% | 14.3% | 2,558 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 1,994 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 1,615 |
| Cancer | All ages | 4.6% | 3.8% | 1,276 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 946 |
| Atrial fibrillation | All ages | 3.6% | 2.2% | 1,000 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 986 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 716 |
| COPD | All ages | 1.7% | 1.9% | 485 |
| Dementia | All ages | 1.5% | 0.8% | 408 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 167 |
| Heart failure | All ages | 1.4% | 1.1% | 383 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 196 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 188 |
| Serious mental illness | All ages | 0.8% | 1.0% | 228 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 203 |
| Palliative care | All ages | 0.6% | 0.6% | 174 |
| Learning disability | All ages | 0.5% | 0.6% | 131 |
- Bath Independents PCN (3 practices)
- Minerva Health Group PCN (4 practices)
- Three Valleys Health PCN (8 practices)
- Unity Medical Group PCN (2 practices)
Which practices are in Keynsham PCN?
St Augustine's Medical Practice and West View Surgery.
How do patients rate Keynsham PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Keynsham PCN cover?
27,958 registered patients across 2 practices in September 2026.
How many patients per GP does Keynsham PCN have?
1,964 per full-time-equivalent qualified GP, against 2,171 across England.