St Augustine's Medical Practice, Keynsham: patient reviews and CQC rating
St Augustine's Medical Practice is a GP practice in Keynsham with 19,634 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 10.4 full-time-equivalent qualified GPs, or 1,889 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Augustine's Medical Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
46% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (85%). 103 patients answered the survey (response rate 32%).
| Survey question | St Augustine's Medical Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 56% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 621 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Augustine's Medical Practice is Good, published in September 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,634 patients were registered at St Augustine's Medical Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 1,889 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 5.9 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 10.4 |
| August 2024 | 9.6 | 12.6 |
| August 2025 | 8.9 | 12.9 |
| August 2026 | 10.4 | 14.0 |
From June 2026 to August 2026 the practice recorded 13,030 appointments a month, or 664 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 48% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | St Augustine's Medical Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 664 | 556 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 48% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), atrial fibrillation (3.8% against 2.2%) and osteoporosis (1.8% against 1.2%). It has a lower share for a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
St Augustine's Medical Practice, Block C, The Chocolate Factory, The Chocolate Quarter, via Traversus, Keynsham, BS31 2GN. Phone: 0117 986 2343. Website: www.staugustinessurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West View Surgery | 1.3 km | 89% |
| Hanham Surgery | 2.6 km | 82% |
| Cadbury Heath Healthcare | 2.7 km | 85% |
| Close Farm Surgery | 3.5 km | 86% |
| Stockwood Medical Centre | 3.7 km | 87% |
- West View Surgery (89% overall experience good)
How do patients rate St Augustine's Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of St Augustine's Medical Practice as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at St Augustine's Medical Practice?
19,634 patients were registered in September 2026, down 0.4% on a year earlier.
What is St Augustine's Medical Practice's CQC rating?
Good overall, published in September 2019.
How many GPs does St Augustine's Medical Practice have?
10.4 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,889 patients per GP against 2,171 across England.
Are appointments at St Augustine's Medical Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Augustine's Medical Practice's phone number?
0117 986 2343.