Hanham Surgery, Bristol: patient reviews and CQC rating
Hanham Surgery is a GP practice in Bristol with 21,167 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 16.4 full-time-equivalent qualified GPs, or 1,293 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hanham Surgery
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 29th of the 65 practices in Bristol with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (70%). 119 patients answered the survey (response rate 30%).
| Survey question | Hanham Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 54% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 66% | 67% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 557 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hanham Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,167 patients were registered at Hanham Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 16.4 full-time-equivalent qualified GPs, there are 1,293 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 13.6 nurses and 8.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 16.1 | 17.2 |
| August 2024 | 18.3 | 21.1 |
| August 2025 | 18.3 | 20.3 |
| August 2026 | 16.4 | 16.4 |
From June 2026 to August 2026 the practice recorded 9,778 appointments a month, or 462 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hanham Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 459 | 510 |
| Face to face | 64% | 65% | 63% |
| Same day as booked | 32% | 38% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), atrial fibrillation (3.3% against 2.2%) and cancer (5.5% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Hanham Surgery, 33 Whittucks Road, Hanham, Bristol, BS15 3HY. Phone: 0117 935 2318. Website: www.hanhamhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cadbury Heath Healthcare | 1.7 km | 85% |
| The Orchard Medical Centre | 2.1 km | 84% |
| Air Balloon Surgery | 2.2 km | 74% |
| St George Health Centre | 2.2 km | 88% |
| Kingswood Health Centre | 2.3 km | 75% |
- Cadbury Heath Healthcare (85% overall experience good)
- Close Farm Surgery (86% overall experience good)
- Kingswood Health Centre (75% overall experience good)
How do patients rate Hanham Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hanham Surgery as good, against 77% across England. 28% found it easy to get through by phone.
How many patients are registered at Hanham Surgery?
21,167 patients were registered in September 2026, down 0.2% on a year earlier.
What is Hanham Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Hanham Surgery have?
16.4 full-time-equivalent qualified GPs (29 qualified GPs by headcount), which is 1,293 patients per GP against 2,171 across England.
Are appointments at Hanham Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hanham Surgery's phone number?
0117 935 2318.