Cadbury Heath Healthcare, Bristol: patient reviews and CQC rating
Cadbury Heath Healthcare is a GP practice in Bristol with 12,975 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2019. It has 7.2 full-time-equivalent qualified GPs, or 1,805 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cadbury Heath Healthcare
Its best result against England is the share who said they were treated with care and concern: 95%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 19th of the 65 practices in Bristol with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (78%). 114 patients answered the survey (response rate 25%).
| Survey question | Cadbury Heath Healthcare | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 327 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cadbury Heath Healthcare is Outstanding, published in September 2019. One key question is rated differently: Safe Good. Its previous overall rating was Good (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
12,975 patients were registered at Cadbury Heath Healthcare in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,805 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 2.6 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.8 |
| August 2024 | 7.6 | 11.0 |
| August 2025 | 6.8 | 7.7 |
| August 2026 | 7.2 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,434 appointments a month, or 496 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 36% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Cadbury Heath Healthcare | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 459 | 510 |
| Face to face | 84% | 65% | 63% |
| Same day as booked | 36% | 38% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.8% against 0.6%) and depression (17.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 15.6% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Peripheral arterial disease | All ages | 1.8% | 0.6% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 41.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Cadbury Heath Healthcare, Parkwall Road, Bristol, BS30 8HS. Phone: 0117 980 5700. Website: www.theoaksmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Close Farm Surgery | 1.4 km | 86% |
| Hanham Surgery | 1.7 km | 82% |
| Kingswood Health Centre | 1.9 km | 75% |
| The Orchard Medical Centre | 2.2 km | 84% |
| St Augustine's Medical Practice | 2.7 km | 79% |
- Close Farm Surgery (86% overall experience good)
- Hanham Surgery (82% overall experience good)
- Kingswood Health Centre (75% overall experience good)
How do patients rate Cadbury Heath Healthcare?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Cadbury Heath Healthcare as good, above the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Cadbury Heath Healthcare?
12,975 patients were registered in September 2026, down 0.3% on a year earlier.
What is Cadbury Heath Healthcare's CQC rating?
Outstanding overall, published in September 2019.
How many GPs does Cadbury Heath Healthcare have?
7.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,805 patients per GP against 2,171 across England.
Are appointments at Cadbury Heath Healthcare face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cadbury Heath Healthcare's phone number?
0117 980 5700.