Three Valleys Health PCN: primary care network practices and patient survey
Three Valleys Health PCN is a primary care network of 8 GP practices with 69,560 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,649 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Three Valleys Health PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Elm Hayes Surgery to 92% at Harptree Surgery, with a median of 89% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. Chew Medical Practice has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Harptree Surgery | 6,605 | 92% | 78% | Good | 1,157 |
| Westfield Surgery | 5,119 | 90% | 83% | Good | 1,888 |
| Hope House Surgery | 8,463 | 90% | 89% | – | 1,679 |
| St Mary's Surgery | 5,548 | 89% | 74% | Good | 1,519 |
| Chew Medical Practice | 10,656 | 88% | 94% | Good | 1,332 |
| Hillcrest Surgery | 5,696 | 85% | 57% | Good | 1,217 |
| Somer Valley Medical Group | 18,536 | 79% | 46% | Good | 1,917 |
| Elm Hayes Surgery | 8,937 | 77% | 50% | Requires improvement | 3,286 |
Results for the network as a whole, from 863 responses, against Bath and North East Somerset, Swindon and Wiltshire and England.
| Survey question | Three Valleys Health PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 69% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 56% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
There are 1,649 registered patients per full-time-equivalent qualified GP in Three Valleys Health PCN, fewer than England's 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. Practices recorded 637 appointments a month per 1,000 patients (England: 510), 58% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Three Valleys Health PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,649 | 2,110 | 2,171 |
| Appointments per 1,000 patients a month | 637 | 556 | 510 |
| Face-to-face appointments | 58% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 23% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Three Valleys Health PCN is learning disability (0.9% against 0.6%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Three Valleys Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% | 12,152 |
| Depression | 18+ yrs | 14.5% | 14.3% | 8,161 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 5,219 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 4,326 |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% | 3,521 |
| Cancer | All ages | 4.3% | 3.8% | 2,978 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 2,427 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 2,130 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,462 |
| COPD | All ages | 1.9% | 1.9% | 1,320 |
| Heart failure | All ages | 1.4% | 1.1% | 947 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 405 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 519 |
| Learning disability | All ages | 0.9% | 0.6% | 617 |
| Dementia | All ages | 0.9% | 0.8% | 601 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 455 |
| Serious mental illness | All ages | 0.7% | 1.0% | 521 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 398 |
| Palliative care | All ages | 0.3% | 0.6% | 243 |
- Bath Independents PCN (3 practices)
- Keynsham PCN (2 practices)
- Minerva Health Group PCN (4 practices)
- Unity Medical Group PCN (2 practices)
Which practices are in Three Valleys Health PCN?
Chew Medical Practice, Elm Hayes Surgery, Harptree Surgery, Hillcrest Surgery, Hope House Surgery, Somer Valley Medical Group, St Mary's Surgery and Westfield Surgery.
How do patients rate Three Valleys Health PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Three Valleys Health PCN cover?
69,560 registered patients across 8 practices in September 2026.
How many patients per GP does Three Valleys Health PCN have?
1,649 per full-time-equivalent qualified GP, against 2,171 across England.