Harptree Surgery, Bristol: patient reviews and CQC rating
Harptree Surgery is a GP practice in Bristol with 6,605 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,157 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harptree Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 5th of the 65 practices in Bristol with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (91%). 102 patients answered the survey (response rate 38%).
| Survey question | Harptree Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 92% | 81% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 56% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 93% | 89% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 193 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harptree Surgery is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,605 patients were registered at Harptree Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,157 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 7.0 |
| August 2024 | 4.6 | 6.3 |
| August 2025 | 5.7 | 8.7 |
| August 2026 | 5.7 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,073 appointments a month, or 617 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 22% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Harptree Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 617 | 556 | 510 |
| Face to face | 62% | 64% | 63% |
| Same day as booked | 22% | 40% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.1% against 2.2%) and cancer (5.0% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), serious mental illness (0.6% against 1.0%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Harptree Surgery, Bristol Road, West Harptree, Bristol, BS40 6HF. Phone: 01761 221406. Website: www.harptree-cameleysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chew Medical Practice | 5.1 km | 88% |
| Elm Hayes Surgery | 9.8 km | 77% |
| Cheddar Medical Centre | 10.7 km | 84% |
| St Mary's Surgery | 10.7 km | 89% |
| Hillview Family Practice | 11.0 km | 72% |
- Chew Medical Practice (88% overall experience good)
- Elm Hayes Surgery (77% overall experience good)
- Hillcrest Surgery (85% overall experience good)
- Hope House Surgery (90% overall experience good)
- Somer Valley Medical Group (79% overall experience good)
- St Mary's Surgery (89% overall experience good)
- Westfield Surgery (90% overall experience good)
How do patients rate Harptree Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Harptree Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Harptree Surgery?
6,605 patients were registered in September 2026, down 2.5% on a year earlier.
What is Harptree Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does Harptree Surgery have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,157 patients per GP against 2,171 across England.
Are appointments at Harptree Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harptree Surgery's phone number?
01761 221406.