Hillview Family Practice, Bristol: patient reviews and CQC rating
Hillview Family Practice is a GP practice in Bristol with 7,395 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.5 full-time-equivalent qualified GPs, or 2,125 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillview Family Practice
Its result closest to England is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 54th of the 65 practices in Bristol with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (71%). 91 patients answered the survey (response rate 16%).
| Survey question | Hillview Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 42% | 60% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 63% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 114 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillview Family Practice is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,395 patients were registered at Hillview Family Practice in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,125 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 1.6 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 2.4 | 4.5 |
| August 2025 | 3.0 | 3.9 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,739 appointments a month, or 370 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Hillview Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 459 | 510 |
| Face to face | 66% | 65% | 63% |
| Same day as booked | 49% | 38% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), COPD (3.7% against 1.9%) and depression (27.4% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (2.0% against 4.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 56.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.4% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| COPD | All ages | 3.7% | 1.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Hillview Family Practice, Hartcliffe Health Centre, Hareclive Road, Hartcliffe, Bristol, BS13 0JP. Phone: 0117 301 5240. Website: www.hillviewfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hartwood Healthcare | 0.0 km | 84% |
| Grange Road Surgery | 1.4 km | 79% |
| The Armada Family Practice | 2.1 km | 61% |
| The Lennard Surgery | 2.2 km | 76% |
| The Crest Family Practice | 2.4 km | 86% |
- Bedminster Family Practice (80% overall experience good)
- Grange Road Surgery (79% overall experience good)
- Hartwood Healthcare (84% overall experience good)
- The Armada Family Practice (61% overall experience good)
- The Crest Family Practice (86% overall experience good)
- The Lennard Surgery (76% overall experience good)
How do patients rate Hillview Family Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Hillview Family Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Hillview Family Practice?
7,395 patients were registered in September 2026, down 0.5% on a year earlier.
What is Hillview Family Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Hillview Family Practice have?
3.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,125 patients per GP against 2,171 across England.
Are appointments at Hillview Family Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillview Family Practice's phone number?
0117 301 5240.