Swift PCN: primary care network practices and patient survey
Swift PCN is a primary care network of 7 GP practices with 80,818 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 1,756 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Swift PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at The Armada Family Practice to 86% at The Crest Family Practice, with a median of 79% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. The Crest Family Practice has the highest share finding it easy to get through by phone (72%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Crest Family Practice | 14,514 | 86% | 72% | Good | 1,895 |
| Hartwood Healthcare | 8,713 | 84% | 62% | Good | 1,752 |
| Bedminster Family Practice | 13,766 | 80% | 51% | Good | 2,089 |
| Grange Road Surgery | 12,046 | 79% | 51% | Good | 1,265 |
| The Lennard Surgery | 8,241 | 76% | 59% | Good | 1,547 |
| Hillview Family Practice | 7,395 | 72% | 47% | Good | 2,125 |
| The Armada Family Practice | 16,143 | 61% | 27% | Good | 1,907 |
Results for the network as a whole, from 721 responses, against Bristol, North Somerset and South Gloucestershire and England.
| Survey question | Swift PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 51% | 55% | 57% |
| Easy to contact via the website | 53% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 61% | 67% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 89% | 90% | 90% |
There are 1,756 registered patients per full-time-equivalent qualified GP in Swift PCN, fewer than England's 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. Practices recorded 438 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Swift PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,756 | 1,925 | 2,171 |
| Appointments per 1,000 patients a month | 438 | 459 | 510 |
| Face-to-face appointments | 74% | 65% | 63% |
| Same day as booked | 38% | 38% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 15% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Swift PCN is osteoporosis (2.2% against 1.2%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Swift PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% | 12,059 |
| High blood pressure | All ages | 14.2% | 15.2% | 11,588 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 5,511 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 5,249 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 2,674 |
| Cancer | All ages | 3.3% | 3.8% | 2,699 |
| COPD | All ages | 2.9% | 1.9% | 2,367 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 2,345 |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% | 530 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,659 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 1,533 |
| Heart failure | All ages | 1.3% | 1.1% | 1,046 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 655 |
| Serious mental illness | All ages | 1.0% | 1.0% | 822 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 555 |
| Learning disability | All ages | 0.7% | 0.6% | 602 |
| Dementia | All ages | 0.7% | 0.8% | 580 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 517 |
| Palliative care | All ages | 0.2% | 0.6% | 193 |
- Affinity (Bnssg) PCN (2 practices)
- Brisdoc PCN (2 practices)
- Bristol Inner City PCN (4 practices)
- Concord Mendip PCN (2 practices)
- Connexus PCN (5 practices)
- Fabb (Fishponds, Air Balloon & Beechwood) PCN (3 practices)
- Foss (Fireclay & Old School Surgery) PCN (2 practices)
- Healthwest PCN (4 practices)
- Northern Arc PCN (2 practices)
- Phoenix (Bnssg) PCN (3 practices)
Which practices are in Swift PCN?
Bedminster Family Practice, Grange Road Surgery, Hartwood Healthcare, Hillview Family Practice, The Armada Family Practice, The Crest Family Practice and The Lennard Surgery.
How do patients rate Swift PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Swift PCN cover?
80,818 registered patients across 7 practices in September 2026.
How many patients per GP does Swift PCN have?
1,756 per full-time-equivalent qualified GP, against 2,171 across England.