Affinity (Bnssg) PCN: primary care network practices and patient survey
Affinity (Bnssg) PCN is a primary care network of 2 GP practices with 23,736 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,329 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Affinity (Bnssg) PCN with survey results, the share of patients describing their overall experience as good ranges from 86% at Westbury-on-Trym Primary Care Centre to 93% at Fallodon Way Medical Centre, with a median of 89% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Fallodon Way Medical Centre has the highest share finding it easy to get through by phone (69%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fallodon Way Medical Centre | 11,090 | 93% | 69% | Good | 2,198 |
| Westbury-on-Trym Primary Care Centre | 12,646 | 86% | 57% | Good | 2,457 |
Results for the network as a whole, from 228 responses, against Bristol, North Somerset and South Gloucestershire and England.
| Survey question | Affinity (Bnssg) PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 74% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 90% | 90% |
There are 2,329 registered patients per full-time-equivalent qualified GP in Affinity (Bnssg) PCN, close to England's 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. Practices recorded 482 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Affinity (Bnssg) PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,329 | 1,925 | 2,171 |
| Appointments per 1,000 patients a month | 482 | 459 | 510 |
| Face-to-face appointments | 59% | 65% | 63% |
| Same day as booked | 35% | 38% | 45% |
| Did not attend | 2% | 5% | 4% |
| Patients aged 65 or over | 21% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Affinity (Bnssg) PCN is osteoporosis (2.8% against 1.2%), and the furthest below is copd (1.0% against 1.9%).
| Condition register | Age group | Affinity (Bnssg) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% | 3,109 |
| Depression | 18+ yrs | 11.6% | 14.3% | 2,161 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 1,452 |
| Cancer | All ages | 4.8% | 3.8% | 1,147 |
| Diabetes | 17+ yrs | 4.5% | 7.9% | 849 |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% | 720 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 754 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 679 |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% | 262 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 518 |
| Heart failure | All ages | 1.1% | 1.1% | 265 |
| Dementia | All ages | 1.1% | 0.8% | 263 |
| COPD | All ages | 1.0% | 1.9% | 228 |
| Serious mental illness | All ages | 0.7% | 1.0% | 178 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 134 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 124 |
| Learning disability | All ages | 0.5% | 0.6% | 109 |
| Palliative care | All ages | 0.4% | 0.6% | 103 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 88 |
- Brisdoc PCN (2 practices)
- Bristol Inner City PCN (4 practices)
- Concord Mendip PCN (2 practices)
- Connexus PCN (5 practices)
- Fabb (Fishponds, Air Balloon & Beechwood) PCN (3 practices)
- Foss (Fireclay & Old School Surgery) PCN (2 practices)
- Healthwest PCN (4 practices)
- Northern Arc PCN (2 practices)
- Phoenix (Bnssg) PCN (3 practices)
- Swift PCN (7 practices)
Which practices are in Affinity (Bnssg) PCN?
Fallodon Way Medical Centre and Westbury-on-Trym Primary Care Centre.
How do patients rate Affinity (Bnssg) PCN?
89% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Affinity (Bnssg) PCN cover?
23,736 registered patients across 2 practices in September 2026.
How many patients per GP does Affinity (Bnssg) PCN have?
2,329 per full-time-equivalent qualified GP, against 2,171 across England.