Phoenix (Bnssg) PCN: primary care network practices and patient survey
Phoenix (Bnssg) PCN is a primary care network of 3 GP practices with 53,483 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,331 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Phoenix (Bnssg) PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at Horfield Health Centre to 94% at Greenway Community Practice, with a median of 85% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Greenway Community Practice has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Greenway Community Practice | 12,569 | 94% | 85% | Outstanding | 3,072 |
| Gloucester Road Medical Centre | 22,687 | 85% | 73% | Good | 2,563 |
| Horfield Health Centre | 18,227 | 71% | 56% | Good | 1,822 |
Results for the network as a whole, from 330 responses, against Bristol, North Somerset and South Gloucestershire and England.
| Survey question | Phoenix (Bnssg) PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 63% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
There are 2,331 registered patients per full-time-equivalent qualified GP in Phoenix (Bnssg) PCN, close to England's 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. Practices recorded 405 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 31% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Phoenix (Bnssg) PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,331 | 1,925 | 2,171 |
| Appointments per 1,000 patients a month | 405 | 459 | 510 |
| Face-to-face appointments | 63% | 65% | 63% |
| Same day as booked | 31% | 38% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 13% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Phoenix (Bnssg) PCN is osteoporosis (1.5% against 1.2%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Phoenix (Bnssg) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.8% | 14.3% | 6,594 |
| High blood pressure | All ages | 11.3% | 15.2% | 5,952 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 3,519 |
| Diabetes | 17+ yrs | 6.1% | 7.9% | 2,557 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,499 |
| Cancer | All ages | 3.0% | 3.8% | 1,587 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 1,138 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 860 |
| COPD | All ages | 1.5% | 1.9% | 803 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 221 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 747 |
| Serious mental illness | All ages | 1.1% | 1.0% | 556 |
| Heart failure | All ages | 0.8% | 1.1% | 441 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 342 |
| Learning disability | All ages | 0.7% | 0.6% | 357 |
| Dementia | All ages | 0.6% | 0.8% | 326 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 241 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 251 |
| Palliative care | All ages | 0.2% | 0.6% | 131 |
- Affinity (Bnssg) PCN (2 practices)
- Brisdoc PCN (2 practices)
- Bristol Inner City PCN (4 practices)
- Concord Mendip PCN (2 practices)
- Connexus PCN (5 practices)
- Fabb (Fishponds, Air Balloon & Beechwood) PCN (3 practices)
- Foss (Fireclay & Old School Surgery) PCN (2 practices)
- Healthwest PCN (4 practices)
- Northern Arc PCN (2 practices)
- Swift PCN (7 practices)
Which practices are in Phoenix (Bnssg) PCN?
Gloucester Road Medical Centre, Greenway Community Practice and Horfield Health Centre.
How do patients rate Phoenix (Bnssg) PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Phoenix (Bnssg) PCN cover?
53,483 registered patients across 3 practices in September 2026.
How many patients per GP does Phoenix (Bnssg) PCN have?
2,331 per full-time-equivalent qualified GP, against 2,171 across England.