The Lennard Surgery, Bristol: patient reviews and CQC rating
The Lennard Surgery is a GP practice in Bristol with 8,241 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.3 full-time-equivalent qualified GPs, or 1,547 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lennard Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 96%, above the England figure of 87%. Its weakest is the share who found the reception and administrative team helpful: 78%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 44th of the 65 practices in Bristol with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (72%). 100 patients answered the survey (response rate 24%).
| Survey question | The Lennard Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 59% | 55% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for The Lennard Surgery is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,241 patients were registered at The Lennard Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,547 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 1.9 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 6.4 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 4.9 | 7.9 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 4,188 appointments a month, or 508 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Lennard Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 459 | 510 |
| Face to face | 79% | 65% | 63% |
| Same day as booked | 46% | 38% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and stroke or TIA (2.4% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
The Lennard Surgery, 1 Lewis Road, Bedminster Down, Bristol, BS13 7JD. Phone: 0117 964 2211. Website: www.thelennardsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Crest Family Practice | 1.2 km | 86% |
| Grange Road Surgery | 1.5 km | 79% |
| Hillview Family Practice | 2.2 km | 72% |
| Hartwood Healthcare | 2.2 km | 84% |
| Bridge View Medical | 2.4 km | 78% |
- Bedminster Family Practice (80% overall experience good)
- Grange Road Surgery (79% overall experience good)
- Hartwood Healthcare (84% overall experience good)
- Hillview Family Practice (72% overall experience good)
- The Armada Family Practice (61% overall experience good)
- The Crest Family Practice (86% overall experience good)
How do patients rate The Lennard Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Lennard Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at The Lennard Surgery?
8,241 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Lennard Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does The Lennard Surgery have?
5.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,547 patients per GP against 2,171 across England.
Are appointments at The Lennard Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lennard Surgery's phone number?
0117 964 2211.