Hartwood Healthcare, Bristol: patient reviews and CQC rating
Hartwood Healthcare is a GP practice in Bristol with 8,713 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.0 full-time-equivalent qualified GPs, or 1,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hartwood Healthcare
Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 110 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 22nd of the 65 practices in Bristol with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (80%). 110 patients answered the survey (response rate 16%).
| Survey question | Hartwood Healthcare | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 63% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for Hartwood Healthcare is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,713 patients were registered at Hartwood Healthcare in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,752 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 3.1 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 4.9 |
| August 2024 | 4.2 | 6.2 |
| August 2025 | 4.6 | 6.5 |
| August 2026 | 5.0 | 6.0 |
From June 2026 to August 2026 the practice recorded 4,331 appointments a month, or 497 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 43% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Hartwood Healthcare | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 497 | 459 | 510 |
| Face to face | 69% | 65% | 63% |
| Same day as booked | 43% | 38% | 45% |
| More than 28 days after booking | 7% | 5% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.8% against 1.9%), epilepsy (1.5% against 0.8%) and depression (21.9% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 56.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.9% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| COPD | All ages | 3.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Hartwood Healthcare, Hartcliffe Health Centre, Hareclive Road, Hartcliffe, Bristol, BS13 0JP. Phone: 0117 301 5226. Website: www.hartwood.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillview Family Practice | 0.0 km | 72% |
| Grange Road Surgery | 1.4 km | 79% |
| The Armada Family Practice | 2.1 km | 61% |
| The Lennard Surgery | 2.2 km | 76% |
| The Crest Family Practice | 2.4 km | 86% |
- Bedminster Family Practice (80% overall experience good)
- Grange Road Surgery (79% overall experience good)
- Hillview Family Practice (72% overall experience good)
- The Armada Family Practice (61% overall experience good)
- The Crest Family Practice (86% overall experience good)
- The Lennard Surgery (76% overall experience good)
How do patients rate Hartwood Healthcare?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Hartwood Healthcare as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Hartwood Healthcare?
8,713 patients were registered in September 2026, down 0.1% on a year earlier.
What is Hartwood Healthcare's CQC rating?
Good overall, published in January 2017.
How many GPs does Hartwood Healthcare have?
5.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,752 patients per GP against 2,171 across England.
Are appointments at Hartwood Healthcare face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hartwood Healthcare's phone number?
0117 301 5226.