The Wellspring Surgery, Bristol: patient reviews and CQC rating
The Wellspring Surgery is a GP practice in Bristol with 10,736 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 6.3 full-time-equivalent qualified GPs, or 1,699 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wellspring Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 37th of the 65 practices in Bristol with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (80%). 110 patients answered the survey (response rate 18%).
| Survey question | The Wellspring Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 68% | 55% | 57% |
| Easy to contact via the website | 70% | 60% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 77% | 67% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 80% of 45 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Wellspring Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,736 patients were registered at The Wellspring Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,699 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 4.4 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 9.1 |
| August 2024 | 5.5 | 7.1 |
| August 2025 | 5.9 | 8.4 |
| August 2026 | 6.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 3,676 appointments a month, or 342 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 23% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | The Wellspring Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 342 | 459 | 510 |
| Face to face | 69% | 65% | 63% |
| Same day as booked | 23% | 38% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for chronic kidney disease (1.6% against 4.6%), atrial fibrillation (0.9% against 2.2%) and cancer (1.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 7.7% | 15.2% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
The Wellspring Surgery, Beam Street, Redfield, Bristol, BS5 9QY. Phone: 0117 955 7711. Website: www.wellspringhlc.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lawrence Hill Health Centre | 0.9 km | 69% |
| Nightingale Valley Practice | 1.3 km | 78% |
| Birchwood Medical Practice | 1.3 km | 80% |
| Charlotte Keel Medical Practice | 1.4 km | 67% |
| East Trees Health Centre | 1.7 km | 81% |
- East Trees Health Centre (81% overall experience good)
- Lawrence Hill Health Centre (69% overall experience good)
- Montpelier Health Centre (58% overall experience good)
How do patients rate The Wellspring Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Wellspring Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at The Wellspring Surgery?
10,736 patients were registered in September 2026, down 4.9% on a year earlier.
What is The Wellspring Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does The Wellspring Surgery have?
6.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,699 patients per GP against 2,171 across England.
Are appointments at The Wellspring Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wellspring Surgery's phone number?
0117 955 7711.