Charlotte Keel Medical Practice, Bristol: patient reviews and CQC rating
Charlotte Keel Medical Practice is a GP practice in Bristol with 18,634 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 14.1 full-time-equivalent qualified GPs, or 1,320 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charlotte Keel Medical Practice
Its result closest to England is the share who said they were treated with care and concern: 85%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 60th of the 65 practices in Bristol with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (66%). 108 patients answered the survey (response rate 11%).
| Survey question | Charlotte Keel Medical Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 37% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 39% | 67% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 262 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charlotte Keel Medical Practice is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,634 patients were registered at Charlotte Keel Medical Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 14.1 full-time-equivalent qualified GPs, there are 1,320 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 9.8 nurses and 11.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.7 | 11.4 |
| August 2024 | 10.9 | 12.6 |
| August 2025 | 12.8 | 15.4 |
| August 2026 | 14.1 | 16.9 |
From June 2026 to August 2026 the practice recorded 11,694 appointments a month, or 628 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Charlotte Keel Medical Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 628 | 459 | 510 |
| Face to face | 33% | 65% | 63% |
| Same day as booked | 47% | 38% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 12% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and diabetes (10.0% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.7% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 10.6% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.5% | 74.9% |
Charlotte Keel Medical Practice, Seymour Road, Easton, Bristol, BS5 0UA. Phone: 0117 902 7145. Website: www.brisdoc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Trees Health Centre | 0.8 km | 81% |
| Lawrence Hill Health Centre | 0.9 km | 69% |
| Montpelier Health Centre | 1.2 km | 58% |
| Homeless Health Service | 1.3 km | -9700% |
| The Wellspring Surgery | 1.4 km | 79% |
- Broadmead Medical Centre (75% overall experience good)
How do patients rate Charlotte Keel Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Charlotte Keel Medical Practice as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Charlotte Keel Medical Practice?
18,634 patients were registered in September 2026, down 2.4% on a year earlier.
What is Charlotte Keel Medical Practice's CQC rating?
Good overall, published in February 2020.
How many GPs does Charlotte Keel Medical Practice have?
14.1 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,320 patients per GP against 2,171 across England.
Are appointments at Charlotte Keel Medical Practice face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charlotte Keel Medical Practice's phone number?
0117 902 7145.