Wells City Practice, Wells: patient reviews and CQC rating
Wells City Practice is a GP practice in Wells with 8,488 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 4.9 full-time-equivalent qualified GPs, or 1,730 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wells City Practice
Its best result against England is the share who described their last contact with the practice as good: 89%, above the England figure of 73%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (83%). 98 patients answered the survey (response rate 38%).
| Survey question | Wells City Practice | Somerset | England |
|---|---|---|---|
| Overall experience good | 91% | 79% | 77% |
| Easy to contact by phone | 68% | 60% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 61% | 59% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 89% | 75% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 296 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wells City Practice is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,488 patients were registered at Wells City Practice in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,730 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 1.7 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 8.2 |
| August 2024 | 6.0 | 6.9 |
| August 2025 | 6.7 | 8.6 |
| August 2026 | 4.9 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,555 appointments a month, or 537 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 49% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wells City Practice | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 494 | 510 |
| Face to face | 54% | 65% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), atrial fibrillation (3.6% against 2.2%) and cancer (6.0% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Wells City Practice, Priory Health Park, Glastonbury Road, Wells, BA5 1XJ. Phone: 01749 601333. Website: www.wellscitypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wells Health Centre Partnership | 0.0 km | 90% |
| Grove House Surgery | 7.0 km | 87% |
| Glastonbury Health Centre | 7.3 km | 85% |
| Glastonbury Surgery | 7.7 km | 87% |
| Park Medical Practice | 7.8 km | 82% |
- Glastonbury Health Centre (85% overall experience good)
- Glastonbury Surgery (87% overall experience good)
- L85029 - Vine Surgery Partnership (80% overall experience good)
- Wells Health Centre Partnership (90% overall experience good)
How do patients rate Wells City Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Wells City Practice as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Wells City Practice?
8,488 patients were registered in September 2026, up 0.0% on a year earlier.
What is Wells City Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does Wells City Practice have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,730 patients per GP against 2,171 across England.
Are appointments at Wells City Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wells City Practice's phone number?
01749 601333.