Avenue Surgery Partnership, Warminster: patient reviews and CQC rating
Avenue Surgery Partnership is a GP practice in Warminster with 17,857 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 7.6 full-time-equivalent qualified GPs, or 2,362 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Avenue Surgery Partnership
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
36% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 100 patients answered the survey (response rate 37%).
| Survey question | Avenue Surgery Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 36% | 62% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 56% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 60% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 86% | 90% | 87% |
| Treated with care and concern | 85% | 89% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 417 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Avenue Surgery Partnership is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,857 patients were registered at Avenue Surgery Partnership in September 2026, down 0.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 2,362 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 5.7 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 9.9 |
| August 2024 | 7.4 | 7.4 |
| August 2025 | 8.5 | 10.6 |
| August 2026 | 7.6 | 9.1 |
From June 2026 to August 2026 the practice recorded 12,831 appointments a month, or 719 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 45% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Avenue Surgery Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 719 | 556 | 510 |
| Face to face | 47% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), dementia (1.5% against 0.8%) and heart failure (2.0% against 1.1%). It has a lower share for chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Avenue Surgery Partnership, The Avenue Surgery, 14 The Avenue, Warminster, BA12 9AA. Phone: 01985 224600. Website: www.avenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| White Horse Health Centre | 5.4 km | 76% |
| Beckington Family Practice | 9.8 km | 80% |
| Frome Medical Practice | 9.9 km | 80% |
| Lovemead Group Practice | 12.6 km | 75% |
| Hindon Surgery | 12.7 km | 97% |
- White Horse Health Centre (76% overall experience good)
How do patients rate Avenue Surgery Partnership?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Avenue Surgery Partnership as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Avenue Surgery Partnership?
17,857 patients were registered in September 2026, down 0.7% on a year earlier.
What is Avenue Surgery Partnership's CQC rating?
Good overall, published in June 2018.
How many GPs does Avenue Surgery Partnership have?
7.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,362 patients per GP against 2,171 across England.
Are appointments at Avenue Surgery Partnership face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Avenue Surgery Partnership's phone number?
01985 224600.