White Horse Health Centre, Westbury: patient reviews and CQC rating
White Horse Health Centre is a GP practice in Westbury with 24,934 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 10.2 full-time-equivalent qualified GPs, or 2,433 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about White Horse Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
50% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (80%). 131 patients answered the survey (response rate 30%).
| Survey question | White Horse Health Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 56% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 82% | 90% | 87% |
| Treated with care and concern | 80% | 89% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 778 responses rated the practice good or very good (England: 92%).
CQC's overall rating for White Horse Health Centre is Good, published in October 2018. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
24,934 patients were registered at White Horse Health Centre in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 10.2 full-time-equivalent qualified GPs, there are 2,433 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 10.6 nurses and 13.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.5 | 13.7 |
| August 2024 | 10.0 | 11.1 |
| August 2025 | 9.2 | 10.0 |
| August 2026 | 10.2 | 11.1 |
From June 2026 to August 2026 the practice recorded 13,826 appointments a month, or 554 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 46% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | White Horse Health Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 556 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 46% | 40% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.0% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
White Horse Health Centre, Mane Way, Westbury, BA13 3FQ. Phone: 01373 828330. Website: www.westburygp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Avenue Surgery Partnership | 5.4 km | 68% |
| Beckington Family Practice | 5.6 km | 80% |
| Lovemead Group Practice | 7.3 km | 75% |
| Frome Medical Practice | 7.7 km | 80% |
| Trowbridge Health Centre | 8.1 km | 91% |
- Avenue Surgery Partnership (68% overall experience good)
How do patients rate White Horse Health Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of White Horse Health Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at White Horse Health Centre?
24,934 patients were registered in September 2026, up 0.2% on a year earlier.
What is White Horse Health Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does White Horse Health Centre have?
10.2 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,433 patients per GP against 2,171 across England.
Are appointments at White Horse Health Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is White Horse Health Centre's phone number?
01373 828330.