Lovemead Group Practice, Trowbridge: patient reviews and CQC rating
Lovemead Group Practice is a GP practice in Trowbridge with 18,670 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in June 2016. It has 9.0 full-time-equivalent qualified GPs, or 2,078 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lovemead Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
43% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 118 patients answered the survey (response rate 35%).
| Survey question | Lovemead Group Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 43% | 62% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 56% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 85% | 90% | 87% |
| Treated with care and concern | 89% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 542 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lovemead Group Practice is Outstanding, published in June 2016. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
18,670 patients were registered at Lovemead Group Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 2,078 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 5.9 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.7 | 13.9 |
| August 2024 | 9.6 | 10.7 |
| August 2025 | 9.4 | 11.1 |
| August 2026 | 9.0 | 10.5 |
From June 2026 to August 2026 the practice recorded 8,846 appointments a month, or 474 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 41% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lovemead Group Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 556 | 510 |
| Face to face | 87% | 64% | 63% |
| Same day as booked | 41% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%), chronic kidney disease (6.4% against 4.6%) and COPD (2.3% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Lovemead Group Practice, Roundstone Surgery, Polebarn Circus, Trowbridge, BA14 7EH. Phone: 01225 759850. Website: www.roundstonesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trowbridge Health Centre | 0.8 km | 91% |
| Bradford on Avon & Melksham Health Partnership | 4.6 km | 72% |
| White Horse Health Centre | 7.3 km | 76% |
| Giffords Partnership | 7.4 km | 82% |
| Dr Adrian Curtis and Partners | 7.6 km | 85% |
- Trowbridge Health Centre (91% overall experience good)
How do patients rate Lovemead Group Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Lovemead Group Practice as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Lovemead Group Practice?
18,670 patients were registered in September 2026, down 2.5% on a year earlier.
What is Lovemead Group Practice's CQC rating?
Outstanding overall, published in June 2016.
How many GPs does Lovemead Group Practice have?
9.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,078 patients per GP against 2,171 across England.
Are appointments at Lovemead Group Practice face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lovemead Group Practice's phone number?
01225 759850.