Giffords Partnership, Melksham: patient reviews and CQC rating
Giffords Partnership is a GP practice in Melksham with 14,427 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.2 full-time-equivalent qualified GPs, or 2,332 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Giffords Partnership
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 54%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
54% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (87%). 129 patients answered the survey (response rate 32%).
| Survey question | Giffords Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 56% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 88% | 71% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 97% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
CQC's overall rating for Giffords Partnership is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,427 patients were registered at Giffords Partnership in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 2,332 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 4.5 nurses and 7.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 10.9 |
| August 2024 | 6.2 | 9.2 |
| August 2025 | 6.2 | 12.4 |
| August 2026 | 6.2 | 10.5 |
From June 2026 to August 2026 the practice recorded 7,754 appointments a month, or 537 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Giffords Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 556 | 510 |
| Face to face | 50% | 64% | 63% |
| Same day as booked | 57% | 40% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Giffords Partnership, Spa Road, Melksham, SN12 7EA. Phone: 01225 896630. Website: www.giffordssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Adrian Curtis and Partners | 0.4 km | 85% |
| Trowbridge Health Centre | 7.2 km | 91% |
| Lovemead Group Practice | 7.4 km | 75% |
| The Porch Surgery | 8.3 km | 83% |
| Bradford on Avon & Melksham Health Partnership | 8.9 km | 72% |
- Bradford on Avon & Melksham Health Partnership (72% overall experience good)
- Dr Adrian Curtis and Partners (85% overall experience good)
How do patients rate Giffords Partnership?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Giffords Partnership as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Giffords Partnership?
14,427 patients were registered in September 2026, up 0.1% on a year earlier.
What is Giffords Partnership's CQC rating?
Good overall, published in December 2016.
How many GPs does Giffords Partnership have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,332 patients per GP against 2,171 across England.
Are appointments at Giffords Partnership face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Giffords Partnership's phone number?
01225 896630.