Frome Medical Practice, Frome: patient reviews and CQC rating
Frome Medical Practice is a GP practice in Frome with 29,229 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 19.8 full-time-equivalent qualified GPs, or 1,474 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Frome Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 67%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 192 patients answered the survey (response rate 32%).
| Survey question | Frome Medical Practice | Somerset | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 42% | 60% | 57% |
| Easy to contact via the website | 67% | 61% | 58% |
| Easy to contact via the NHS App | 62% | 59% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 75% | 75% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Frome Medical Practice is Good, published in June 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
29,229 patients were registered at Frome Medical Practice in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 19.8 full-time-equivalent qualified GPs, there are 1,474 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 14.6 nurses and 20.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.8 | 20.4 |
| August 2024 | 18.0 | 23.9 |
| August 2025 | 22.2 | 26.6 |
| August 2026 | 19.8 | 26.0 |
From June 2026 to August 2026 the practice recorded 14,789 appointments a month, or 506 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Frome Medical Practice | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 494 | 510 |
| Face to face | 66% | 65% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), heart failure (2.1% against 1.1%) and osteoporosis (2.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.8% | 74.9% |
Frome Medical Practice, Frome Medical Centre, Enos Way, Frome, BA11 2FH. Phone: 01373 301301. Website: www.fromemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beckington Family Practice | 3.9 km | 80% |
| White Horse Health Centre | 7.7 km | 76% |
| Mendip Country Practice | 9.6 km | 92% |
| Avenue Surgery Partnership | 9.9 km | 68% |
| Hope House Surgery | 11.2 km | 90% |
How do patients rate Frome Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Frome Medical Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Frome Medical Practice?
29,229 patients were registered in September 2026, down 0.4% on a year earlier.
What is Frome Medical Practice's CQC rating?
Good overall, published in June 2022.
How many GPs does Frome Medical Practice have?
19.8 full-time-equivalent qualified GPs (23 qualified GPs by headcount), which is 1,474 patients per GP against 2,171 across England.
Are appointments at Frome Medical Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Frome Medical Practice's phone number?
01373 301301.