The Glebe Family Practice, Gillingham: patient reviews and CQC rating
The Glebe Family Practice is a GP practice in Gillingham with 4,676 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 2.0 full-time-equivalent qualified GPs, or 2,307 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Glebe Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 13 practices in Gillingham with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (94%). 96 patients answered the survey (response rate 30%).
| Survey question | The Glebe Family Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 90% | 73% | 77% |
| Easy to contact by phone | 86% | 48% | 57% |
| Easy to contact via the website | 68% | 52% | 58% |
| Easy to contact via the NHS App | 74% | 50% | 54% |
| Reception team helpful | 96% | 82% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 91% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Glebe Family Practice is Requires Improvement, published in October 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (September 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,676 patients were registered at The Glebe Family Practice in September 2026, down 4.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,307 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,611 appointments a month, or 344 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 32% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Glebe Family Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 344 | 457 | 510 |
| Face to face | 40% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), chronic kidney disease (7.6% against 4.6%) and cancer (5.4% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 17.1% | 14.3% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.2% | 74.9% |
The Glebe Family Practice, Vicarage Road, Gillingham, ME7 5UA. Phone: 01634 576347.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Prathap Jana | 0.7 km | 85% |
| Kings Family Practice | 0.9 km | 73% |
| Princes Park Medical Centre | 1.3 km | 54% |
| Bryant Street Medical Practice | 1.3 km | 74% |
| Matrix Medical Practice | 1.5 km | 78% |
- Dr Prathap Jana (85% overall experience good)
- Pump Lane Surgery (95% overall experience good)
- Woodlands Family Practice (46% overall experience good)
How do patients rate The Glebe Family Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Glebe Family Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at The Glebe Family Practice?
4,676 patients were registered in September 2026, down 4.0% on a year earlier.
What is The Glebe Family Practice's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does The Glebe Family Practice have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,307 patients per GP against 2,171 across England.
Are appointments at The Glebe Family Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Glebe Family Practice's phone number?
01634 576347.