Gillingham South PCN: primary care network practices and patient survey
Gillingham South PCN is a primary care network of 4 GP practices with 30,182 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,278 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Gillingham South PCN with survey results, the share of patients describing their overall experience as good ranges from 46% at Woodlands Family Practice to 95% at Pump Lane Surgery, with a median of 88% (England: 77%). 3 are above England and 1 below by more than the survey's margin of error. The Glebe Family Practice has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Pump Lane Surgery | 2,186 | 95% | 86% | Good | 2,129 |
| The Glebe Family Practice | 4,676 | 90% | 86% | Requires improvement | 2,307 |
| Dr Prathap Jana | 3,075 | 85% | 81% | Good | 3,203 |
| Woodlands Family Practice | 20,245 | 46% | 24% | Good | 2,192 |
Results for the network as a whole, from 412 responses, against Kent and Medway and England.
| Survey question | Gillingham South PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 61% | 73% | 77% |
| Easy to contact by phone | 45% | 48% | 57% |
| Easy to contact via the website | 48% | 52% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 73% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
There are 2,278 registered patients per full-time-equivalent qualified GP in Gillingham South PCN, close to England's 2,171 and Kent and Medway's 2,419. Practices recorded 377 appointments a month per 1,000 patients (England: 510), 54% of them face to face. 33% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Gillingham South PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,278 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 377 | 457 | 510 |
| Face-to-face appointments | 54% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 17% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Gillingham South PCN is depression (18.1% against 14.3%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Gillingham South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% | 4,279 |
| High blood pressure | All ages | 15.0% | 15.2% | 4,571 |
| Diabetes | 17+ yrs | 9.5% | 7.9% | 2,278 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 1,752 |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% | 1,390 |
| Cancer | All ages | 3.8% | 3.8% | 1,151 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 769 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 597 |
| COPD | All ages | 1.7% | 1.9% | 514 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 389 |
| Heart failure | All ages | 0.9% | 1.1% | 290 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 225 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 215 |
| Serious mental illness | All ages | 0.8% | 1.0% | 243 |
| Learning disability | All ages | 0.6% | 0.6% | 194 |
| Dementia | All ages | 0.5% | 0.8% | 145 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 41 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 113 |
| Palliative care | All ages | 0.2% | 0.6% | 58 |
- Aspire Medical PCN (5 practices)
- Medway Central PCN (2 practices)
- Medway Peninsula PCN (3 practices)
- Medway Rainham PCN (8 practices)
- Medway South PCN (3 practices)
- Mpa PCN (2 practices)
- Strood PCN (5 practices)
Which practices are in Gillingham South PCN?
Dr Prathap Jana, Pump Lane Surgery, The Glebe Family Practice and Woodlands Family Practice.
How do patients rate Gillingham South PCN?
61% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Gillingham South PCN cover?
30,182 registered patients across 4 practices in September 2026.
How many patients per GP does Gillingham South PCN have?
2,278 per full-time-equivalent qualified GP, against 2,171 across England.