Dr Prathap Jana, Gillingham: patient reviews and CQC rating
Dr Prathap Jana is a GP practice in Gillingham with 3,075 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 1.0 full-time-equivalent qualified GPs, or 3,203 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Prathap Jana
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 13 practices in Gillingham with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 98 patients answered the survey (response rate 22%).
| Survey question | Dr Prathap Jana | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 85% | 73% | 77% |
| Easy to contact by phone | 81% | 48% | 57% |
| Easy to contact via the website | 60% | 52% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 90% | 67% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Prathap Jana is Good, published in June 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,075 patients were registered at Dr Prathap Jana in September 2026, up 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,203 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 782 appointments a month, or 254 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 39% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Prathap Jana | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 254 | 457 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 39% | 41% | 45% |
| More than 28 days after booking | 22% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.3% against 4.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), stroke or TIA (1.1% against 1.9%) and asthma (4.4% against 6.6%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Dr Prathap Jana, 151 Napier Road, Gillingham, ME7 4HH. Phone: 01634 580480. Website: www.janasurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Glebe Family Practice | 0.7 km | 90% |
| Woodlands Family Practice | 0.9 km | 46% |
| Matrix Medical Practice | 1.3 km | 78% |
| Kings Family Practice | 1.4 km | 73% |
| Princes Park Medical Centre | 1.5 km | 54% |
- Pump Lane Surgery (95% overall experience good)
- The Glebe Family Practice (90% overall experience good)
- Woodlands Family Practice (46% overall experience good)
How do patients rate Dr Prathap Jana?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dr Prathap Jana as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Dr Prathap Jana?
3,075 patients were registered in September 2026, up 1.0% on a year earlier.
What is Dr Prathap Jana's CQC rating?
Good overall, published in June 2023.
How many GPs does Dr Prathap Jana have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,203 patients per GP against 2,171 across England.
Are appointments at Dr Prathap Jana face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Prathap Jana's phone number?
01634 580480.