Princes Park Medical Centre, Chatham: patient reviews and CQC rating
Princes Park Medical Centre is a GP practice in Chatham with 30,566 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 6.3 full-time-equivalent qualified GPs, or 4,825 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Princes Park Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 8th of the 10 practices in Chatham with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (47%). 136 patients answered the survey (response rate 24%).
| Survey question | Princes Park Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 54% | 73% | 77% |
| Easy to contact by phone | 32% | 48% | 57% |
| Easy to contact via the website | 25% | 52% | 58% |
| Easy to contact via the NHS App | 23% | 50% | 54% |
| Reception team helpful | 67% | 82% | 85% |
| Last contact good | 40% | 67% | 73% |
| Wait for appointment about right | 37% | 65% | 69% |
| Listened to well | 75% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 767 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Princes Park Medical Centre is Good, published in August 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,566 patients were registered at Princes Park Medical Centre in September 2026, up 1.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 4,825 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 9.1 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 5.5 | 5.5 |
| August 2026 | 6.3 | 6.3 |
From June 2026 to August 2026 the practice recorded 10,142 appointments a month, or 332 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 28% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Princes Park Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 332 | 457 | 510 |
| Face to face | 67% | 62% | 63% |
| Same day as booked | 28% | 41% | 45% |
| More than 28 days after booking | 18% | 7% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), depression (19.0% against 14.3%) and dementia (1.0% against 0.8%). It has a lower share for atrial fibrillation (1.2% against 2.2%), coronary heart disease (1.6% against 3.0%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.4% | 74.9% |
Princes Park Medical Centre, Dove Close, Chatham, ME5 7TD. Phone: 01634 201272. Website: www.mpagrouppractices.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Glebe Family Practice | 1.3 km | 90% |
| Dr Prathap Jana | 1.5 km | 85% |
| The Halfway Surgery | 1.7 km | 73% |
| Woodlands Family Practice | 2.1 km | 46% |
| Bryant Street Medical Practice | 2.1 km | 74% |
- Maidstone Road Surgery (52% overall experience good)
How do patients rate Princes Park Medical Centre?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Princes Park Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Princes Park Medical Centre?
30,566 patients were registered in September 2026, up 1.8% on a year earlier.
What is Princes Park Medical Centre's CQC rating?
Good overall, published in August 2023.
How many GPs does Princes Park Medical Centre have?
6.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 4,825 patients per GP against 2,171 across England.
Are appointments at Princes Park Medical Centre face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Princes Park Medical Centre's phone number?
01634 201272.