Bryant Street Medical Practice, Chatham: patient reviews and CQC rating
Bryant Street Medical Practice is a GP practice in Chatham with 7,659 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). It has 2.0 full-time-equivalent qualified GPs, or 3,830 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bryant Street Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 71%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 5 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 10 practices in Chatham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (66%). 115 patients answered the survey (response rate 21%).
| Survey question | Bryant Street Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 69% | 48% | 57% |
| Easy to contact via the website | 60% | 52% | 58% |
| Easy to contact via the NHS App | 72% | 50% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 72% | 85% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 76% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 86 responses rated the practice good or very good (England: 92%).
7,659 patients were registered at Bryant Street Medical Practice in September 2026, down 5.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,830 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 4.1 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.0 | 3.6 |
From June 2026 to August 2026 the practice recorded 2,563 appointments a month, or 335 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 29% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bryant Street Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 335 | 457 | 510 |
| Face to face | 35% | 62% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.8% against 4.6%) and depression (17.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and stroke or TIA (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 41.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 74.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Bryant Street Medical Practice, James Williams Healthy Living Ctr, Pentagon Centre, Military Rd, Chatham, ME4 4HY. Phone: 01634 848911.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kings Family Practice | 0.9 km | 73% |
| The Glebe Family Practice | 1.3 km | 90% |
| The Thorndike Surgery | 1.6 km | 43% |
| City Way Surgery | 1.6 km | 54% |
| Dr Prathap Jana | 2.0 km | 85% |
- The Halfway Surgery (73% overall experience good)
How do patients rate Bryant Street Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Bryant Street Medical Practice as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Bryant Street Medical Practice?
7,659 patients were registered in September 2026, down 5.8% on a year earlier.
How many GPs does Bryant Street Medical Practice have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,830 patients per GP against 2,171 across England.
Are appointments at Bryant Street Medical Practice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bryant Street Medical Practice's phone number?
01634 848911.