City Way Surgery, Rochester: patient reviews and CQC rating
City Way Surgery is a GP practice in Rochester with 13,118 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2023. It has 4.7 full-time-equivalent qualified GPs, or 2,817 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Way Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 24%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 11 practices in Rochester with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (61%). 134 patients answered the survey (response rate 28%).
| Survey question | City Way Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 54% | 73% | 77% |
| Easy to contact by phone | 24% | 48% | 57% |
| Easy to contact via the website | 33% | 52% | 58% |
| Easy to contact via the NHS App | 30% | 50% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 60% | 67% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for City Way Surgery is Requires Improvement, published in June 2023. All 5 key questions are rated Requires Improvement. Its previous overall rating was Inadequate (June 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
13,118 patients were registered at City Way Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,817 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.4 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 7.7 |
| August 2024 | 3.9 | 11.1 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 4.7 | 7.9 |
From June 2026 to August 2026 the practice recorded 6,757 appointments a month, or 515 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | City Way Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 457 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (20.0% against 14.3%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for dementia (0.5% against 0.8%) and stroke or TIA (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
City Way Surgery, 67 City Way, Rochester, ME1 2AY. Phone: 01634 843351. Website: www.citywaymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Thorndike Surgery | 1.1 km | 43% |
| Maidstone Road Surgery | 1.3 km | 52% |
| Bryant Street Medical Practice | 1.6 km | 74% |
| Kings Family Practice | 1.7 km | 73% |
| Dr Chidambaram Balachander | 2.0 km | 82% |
- Apex Medical Practice (64% overall experience good)
- Court View Surgery (67% overall experience good)
- Dr Chidambaram Balachander (82% overall experience good)
- Riverside Medical Practice (88% overall experience good)
How do patients rate City Way Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of City Way Surgery as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at City Way Surgery?
13,118 patients were registered in September 2026, up 1.1% on a year earlier.
What is City Way Surgery's CQC rating?
Requires Improvement overall, published in June 2023.
How many GPs does City Way Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,817 patients per GP against 2,171 across England.
Are appointments at City Way Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Way Surgery's phone number?
01634 843351.