Kings Family Practice, Chatham: patient reviews and CQC rating
Kings Family Practice is a GP practice in Chatham with 8,365 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 8.6 full-time-equivalent qualified GPs, or 968 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kings Family Practice
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 10 practices in Chatham with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (78%). 90 patients answered the survey (response rate 16%).
| Survey question | Kings Family Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 54% | 48% | 57% |
| Easy to contact via the website | 52% | 52% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kings Family Practice is Good, published in December 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,365 patients were registered at Kings Family Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 968 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.1 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 8.6 | 8.6 |
From June 2026 to August 2026 the practice recorded 4,552 appointments a month, or 544 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Kings Family Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 544 | 457 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 47% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 45.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.9 years for women and 73.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.6% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Kings Family Practice, 30-34 Magpie Hall Road, Chatham, ME4 5JY. Phone: 01634 810040. Website: www.kingsfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bryant Street Medical Practice | 0.9 km | 74% |
| The Glebe Family Practice | 0.9 km | 90% |
| Stonecross and West Drive Surgery | 1.3 km | 63% |
| Matrix Medical Practice | 1.3 km | 78% |
| Dr Prathap Jana | 1.4 km | 85% |
- Marlowe Park Medical Centre (67% overall experience good)
- St Werburgh Medical Practice (56% overall experience good)
- Stonecross and West Drive Surgery (63% overall experience good)
- The London Road Medical Centre (68% overall experience good)
How do patients rate Kings Family Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Kings Family Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Kings Family Practice?
8,365 patients were registered in September 2026, down 1.4% on a year earlier.
What is Kings Family Practice's CQC rating?
Good overall, published in December 2021.
How many GPs does Kings Family Practice have?
8.6 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 968 patients per GP against 2,171 across England.
Are appointments at Kings Family Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kings Family Practice's phone number?
01634 810040.