Reach Healthcare, Chatham: patient reviews and CQC rating
Reach Healthcare is a GP practice in Chatham with 30,631 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 8.5 full-time-equivalent qualified GPs, or 3,586 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Reach Healthcare
Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 10 practices in Chatham with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (47%). 132 patients answered the survey (response rate 21%).
| Survey question | Reach Healthcare | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 45% | 73% | 77% |
| Easy to contact by phone | 21% | 48% | 57% |
| Easy to contact via the website | 30% | 52% | 58% |
| Easy to contact via the NHS App | 39% | 50% | 54% |
| Reception team helpful | 67% | 82% | 85% |
| Last contact good | 51% | 67% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Reach Healthcare is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,631 patients were registered at Reach Healthcare in September 2026, down 2.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 3,586 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 7.9 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 7.7 |
| August 2024 | 9.9 | 11.0 |
| August 2025 | 8.6 | 8.6 |
| August 2026 | 8.5 | 11.7 |
From June 2026 to August 2026 the practice recorded 9,881 appointments a month, or 323 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 33% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Reach Healthcare | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 323 | 457 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.6% against 1.2%), depression (18.2% against 14.3%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Reach Healthcare, 62a Robin Hood Lane, Walderslade, Chatham, ME5 9LD. Phone: 01634 687200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King George Road Surgery | 1.3 km | 76% |
| The Churchill Clinic | 2.6 km | 63% |
| Maidstone Road Surgery | 2.7 km | 52% |
| Phoenix Medical Practice | 3.1 km | 58% |
| Stonecross and West Drive Surgery | 3.7 km | 63% |
How do patients rate Reach Healthcare?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Reach Healthcare as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Reach Healthcare?
30,631 patients were registered in September 2026, down 2.5% on a year earlier.
What is Reach Healthcare's CQC rating?
Good overall, published in June 2022.
How many GPs does Reach Healthcare have?
8.5 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 3,586 patients per GP against 2,171 across England.
Are appointments at Reach Healthcare face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Reach Healthcare's phone number?
01634 687200.