King George Road Surgery, Chatham: patient reviews and CQC rating
King George Road Surgery is a GP practice in Chatham with 6,957 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 1.7 full-time-equivalent qualified GPs, or 4,116 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about King George Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. With 108 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 10 practices in Chatham with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (80%). 108 patients answered the survey (response rate 28%).
| Survey question | King George Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 62% | 48% | 57% |
| Easy to contact via the website | 53% | 52% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for King George Road Surgery is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,957 patients were registered at King George Road Surgery in September 2026, up 4.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,116 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,674 appointments a month, or 384 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | King George Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 384 | 457 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.1% against 4.6%), a learning disability (1.0% against 0.6%) and diabetes (10.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 18.1% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.1% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
King George Road Surgery, 52a King George Road, Walderslade, Chatham, ME5 0TU. Phone: 01634 671037. Website: www.kinggeorgeroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Reach Healthcare | 1.3 km | 45% |
| Maidstone Road Surgery | 1.4 km | 52% |
| The Churchill Clinic | 1.6 km | 63% |
| City Way Surgery | 2.6 km | 54% |
| Stonecross and West Drive Surgery | 2.9 km | 63% |
- Matrix Medical Practice (78% overall experience good)
- The Churchill Clinic (63% overall experience good)
How do patients rate King George Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of King George Road Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at King George Road Surgery?
6,957 patients were registered in September 2026, up 4.2% on a year earlier.
What is King George Road Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does King George Road Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,116 patients per GP against 2,171 across England.
Are appointments at King George Road Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is King George Road Surgery's phone number?
01634 671037.