Medway South PCN: primary care network practices and patient survey
Medway South PCN is a primary care network of 3 GP practices with 33,638 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 3,907 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Medway South PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at The Churchill Clinic to 78% at Matrix Medical Practice, with a median of 76% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. King George Road Surgery has the highest share finding it easy to get through by phone (62%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Matrix Medical Practice | 16,933 | 78% | 41% | Good | 4,247 |
| King George Road Surgery | 6,957 | 76% | 62% | Good | 4,116 |
| The Churchill Clinic | 9,748 | 63% | 50% | Good | 3,323 |
Results for the network as a whole, from 320 responses, against Kent and Medway and England.
| Survey question | Medway South PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 48% | 48% | 57% |
| Easy to contact via the website | 57% | 52% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
There are 3,907 registered patients per full-time-equivalent qualified GP in Medway South PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 438 appointments a month per 1,000 patients (England: 510), 39% of them face to face. 50% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.7% over the year (England: shrank 1.1%).
| Measure | Medway South PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 3,907 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 438 | 457 | 510 |
| Face-to-face appointments | 39% | 62% | 63% |
| Same day as booked | 50% | 41% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 16% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Medway South PCN is diabetes (9.8% against 7.9%), and the furthest below is dementia (0.4% against 0.8%).
| Condition register | Age group | Medway South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% | 4,397 |
| High blood pressure | All ages | 16.0% | 15.2% | 5,273 |
| Diabetes | 17+ yrs | 9.8% | 7.9% | 2,523 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 1,905 |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% | 1,440 |
| Cancer | All ages | 3.9% | 3.8% | 1,289 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 873 |
| COPD | All ages | 2.3% | 1.9% | 756 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 621 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 162 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 461 |
| Heart failure | All ages | 1.1% | 1.1% | 357 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 240 |
| Serious mental illness | All ages | 0.9% | 1.0% | 299 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 227 |
| Learning disability | All ages | 0.6% | 0.6% | 207 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 146 |
| Dementia | All ages | 0.4% | 0.8% | 136 |
| Palliative care | All ages | 0.3% | 0.6% | 99 |
- Aspire Medical PCN (5 practices)
- Gillingham South PCN (4 practices)
- Medway Central PCN (2 practices)
- Medway Peninsula PCN (3 practices)
- Medway Rainham PCN (8 practices)
- Mpa PCN (2 practices)
- Strood PCN (5 practices)
Which practices are in Medway South PCN?
King George Road Surgery, Matrix Medical Practice and The Churchill Clinic.
How do patients rate Medway South PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Medway South PCN cover?
33,638 registered patients across 3 practices in September 2026.
How many patients per GP does Medway South PCN have?
3,907 per full-time-equivalent qualified GP, against 2,171 across England.