Medway Peninsula PCN: primary care network practices and patient survey
Medway Peninsula PCN is a primary care network of 3 GP practices with 39,614 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,446 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Medway Peninsula PCN with survey results, the share of patients describing their overall experience as good ranges from 43% at The Thorndike Surgery to 69% at The Elms Medical Centre, with a median of 54% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. The Thorndike Surgery has the highest share finding it easy to get through by phone (35%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Elms Medical Centre | 12,579 | 69% | 23% | Requires improvement | 3,494 |
| Cliffe Woods Surgery | 15,129 | 54% | 17% | Good | 2,133 |
| The Thorndike Surgery | 11,906 | 43% | 35% | Requires improvement | 2,164 |
Results for the network as a whole, from 290 responses, against Kent and Medway and England.
| Survey question | Medway Peninsula PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 55% | 73% | 77% |
| Easy to contact by phone | 25% | 48% | 57% |
| Easy to contact via the website | 40% | 52% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 67% | 82% | 85% |
| Last contact good | 47% | 67% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
There are 2,446 registered patients per full-time-equivalent qualified GP in Medway Peninsula PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 446 appointments a month per 1,000 patients (England: 510), 49% of them face to face. 32% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Medway Peninsula PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,446 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 446 | 457 | 510 |
| Face-to-face appointments | 49% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 22% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Medway Peninsula PCN is chronic kidney disease (7.4% against 4.6%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Medway Peninsula PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% | 6,082 |
| High blood pressure | All ages | 18.6% | 15.2% | 7,466 |
| Diabetes | 17+ yrs | 9.3% | 7.9% | 3,012 |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% | 2,346 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 2,496 |
| Cancer | All ages | 4.7% | 3.8% | 1,905 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,268 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 1,014 |
| COPD | All ages | 2.0% | 1.9% | 823 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 717 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 251 |
| Heart failure | All ages | 1.3% | 1.1% | 533 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 377 |
| Dementia | All ages | 1.0% | 0.8% | 401 |
| Serious mental illness | All ages | 0.9% | 1.0% | 350 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 272 |
| Learning disability | All ages | 0.5% | 0.6% | 201 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 164 |
| Palliative care | All ages | 0.4% | 0.6% | 147 |
- Aspire Medical PCN (5 practices)
- Gillingham South PCN (4 practices)
- Medway Central PCN (2 practices)
- Medway Rainham PCN (8 practices)
- Medway South PCN (3 practices)
- Mpa PCN (2 practices)
- Strood PCN (5 practices)
Which practices are in Medway Peninsula PCN?
Cliffe Woods Surgery, The Elms Medical Centre and The Thorndike Surgery.
How do patients rate Medway Peninsula PCN?
55% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Medway Peninsula PCN cover?
39,614 registered patients across 3 practices in September 2026.
How many patients per GP does Medway Peninsula PCN have?
2,446 per full-time-equivalent qualified GP, against 2,171 across England.