Cliffe Woods Surgery, Rochester: patient reviews and CQC rating
Cliffe Woods Surgery is a GP practice in Rochester with 15,129 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 7.1 full-time-equivalent qualified GPs, or 2,133 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cliffe Woods Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 79%, below the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 10th of the 11 practices in Rochester with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (56%). 93 patients answered the survey (response rate 30%).
| Survey question | Cliffe Woods Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 54% | 73% | 77% |
| Easy to contact by phone | 17% | 48% | 57% |
| Easy to contact via the website | 32% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 68% | 82% | 85% |
| Last contact good | 45% | 67% | 73% |
| Wait for appointment about right | 44% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
CQC's overall rating for Cliffe Woods Surgery is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,129 patients were registered at Cliffe Woods Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,133 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.5 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 11.3 |
| August 2024 | 7.1 | 9.4 |
| August 2025 | 7.1 | 7.1 |
| August 2026 | 7.1 | 11.1 |
From June 2026 to August 2026 the practice recorded 8,329 appointments a month, or 551 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cliffe Woods Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 457 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 40% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), chronic kidney disease (7.8% against 4.6%) and depression (19.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 19.2% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Cliffe Woods Surgery, Parkside, Cliffe Woods, Rochester, ME3 8HX. Phone: 01634 949300. Website: www.highparksmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Apex Medical Practice | 4.1 km | 64% |
| The Halfway Surgery | 4.2 km | 73% |
| The Elms Medical Centre | 4.5 km | 69% |
| Court View Surgery | 4.7 km | 67% |
| St Werburgh Medical Practice | 4.7 km | 56% |
- The Elms Medical Centre (69% overall experience good)
- The Thorndike Surgery (43% overall experience good)
How do patients rate Cliffe Woods Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Cliffe Woods Surgery as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at Cliffe Woods Surgery?
15,129 patients were registered in September 2026, down 0.2% on a year earlier.
What is Cliffe Woods Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Cliffe Woods Surgery have?
7.1 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,133 patients per GP against 2,171 across England.
Are appointments at Cliffe Woods Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cliffe Woods Surgery's phone number?
01634 949300.