Court View Surgery, Rochester: patient reviews and CQC rating
Court View Surgery is a GP practice in Rochester with 10,444 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 3.1 full-time-equivalent qualified GPs, or 3,376 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Court View Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 31%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 11 practices in Rochester with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (59%). 105 patients answered the survey (response rate 25%).
| Survey question | Court View Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 35% | 48% | 57% |
| Easy to contact via the website | 42% | 52% | 58% |
| Easy to contact via the NHS App | 31% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Court View Surgery is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,444 patients were registered at Court View Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,376 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,882 appointments a month, or 276 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 38% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Court View Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 276 | 457 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), depression (22.0% against 14.3%) and chronic kidney disease (6.4% against 4.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and stroke or TIA (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.0% | 74.9% |
98% of the practice's patients live in the ME2 postcode district. 99% live in Medway, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| ME2 | 10,312 | 98% |
Court View Surgery, 2a Darnley Road, Strood, Rochester, ME2 2HA. Phone: 01634 290333. Website: www.courtviewsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Apex Medical Practice | 0.9 km | 64% |
| Marlowe Park Medical Centre | 1.1 km | 67% |
| The Thorndike Surgery | 2.0 km | 43% |
| Dr Chidambaram Balachander | 2.3 km | 82% |
| City Way Surgery | 3.1 km | 54% |
- Apex Medical Practice (64% overall experience good)
- City Way Surgery (54% overall experience good)
- Dr Chidambaram Balachander (82% overall experience good)
- Riverside Medical Practice (88% overall experience good)
How do patients rate Court View Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Court View Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Court View Surgery?
10,444 patients were registered in September 2026, down 1.3% on a year earlier.
What is Court View Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does Court View Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,376 patients per GP against 2,171 across England.
Are appointments at Court View Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Court View Surgery's phone number?
01634 290333.