St Werburgh Medical Practice, Rochester: patient reviews and CQC rating
St Werburgh Medical Practice is a GP practice in Rochester with 8,426 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 10.3 full-time-equivalent qualified GPs, or 815 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Werburgh Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 11 practices in Rochester with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (51%). 102 patients answered the survey (response rate 26%).
| Survey question | St Werburgh Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 56% | 73% | 77% |
| Easy to contact by phone | 35% | 48% | 57% |
| Easy to contact via the website | 41% | 52% | 58% |
| Easy to contact via the NHS App | 29% | 50% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 75% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 123 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Werburgh Medical Practice is Good, published in March 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,426 patients were registered at St Werburgh Medical Practice in September 2026, down 6.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 815 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.7 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 10.3 | 10.3 |
From June 2026 to August 2026 the practice recorded 5,265 appointments a month, or 625 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Werburgh Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 625 | 457 | 510 |
| Face to face | 68% | 62% | 63% |
| Same day as booked | 52% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.1% against 14.3%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
St Werburgh Medical Practice, 98 Bells Lane, Hoo, Rochester, ME3 9HU. Phone: 01634 250523. Website: www.stwerburgh.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Medical Centre | 0.5 km | 69% |
| The Halfway Surgery | 2.5 km | 73% |
| Princes Park Medical Centre | 3.4 km | 54% |
| The Glebe Family Practice | 4.7 km | 90% |
| Cliffe Woods Surgery | 4.7 km | 54% |
- Kings Family Practice (73% overall experience good)
- Marlowe Park Medical Centre (67% overall experience good)
- Stonecross and West Drive Surgery (63% overall experience good)
- The London Road Medical Centre (68% overall experience good)
How do patients rate St Werburgh Medical Practice?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of St Werburgh Medical Practice as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at St Werburgh Medical Practice?
8,426 patients were registered in September 2026, down 6.7% on a year earlier.
What is St Werburgh Medical Practice's CQC rating?
Good overall, published in March 2022.
How many GPs does St Werburgh Medical Practice have?
10.3 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 815 patients per GP against 2,171 across England.
Are appointments at St Werburgh Medical Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Werburgh Medical Practice's phone number?
01634 250523.