The London Road Medical Centre, Sittingbourne: patient reviews and CQC rating
The London Road Medical Centre is a GP practice in Sittingbourne with 6,884 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2022. It has 7.0 full-time-equivalent qualified GPs, or 978 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The London Road Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 7 practices in Sittingbourne with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (72%). 114 patients answered the survey (response rate 33%).
| Survey question | The London Road Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 68% | 73% | 77% |
| Easy to contact by phone | 35% | 48% | 57% |
| Easy to contact via the website | 53% | 52% | 58% |
| Easy to contact via the NHS App | 29% | 50% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 74% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 139 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The London Road Medical Centre is Requires Improvement, published in January 2022. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,884 patients were registered at The London Road Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 978 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.3 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 7.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 4,035 appointments a month, or 586 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The London Road Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 457 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.0% against 3.8%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.2% | 74.9% |
The London Road Medical Centre, 32 London Road, Sittingbourne, ME10 1ND. Phone: 01795 519460. Website: www.thelondonroadmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Medic Care Surgery | 1.0 km | 59% |
| Memorial Medical Centre | 1.0 km | 76% |
| The Meads Medical Practice Limited | 1.2 km | 68% |
| The Chestnuts Surgery | 1.2 km | 64% |
| Green Porch Medical Centre | 1.7 km | 54% |
- Kings Family Practice (73% overall experience good)
- Marlowe Park Medical Centre (67% overall experience good)
- St Werburgh Medical Practice (56% overall experience good)
- Stonecross and West Drive Surgery (63% overall experience good)
How do patients rate The London Road Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The London Road Medical Centre as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at The London Road Medical Centre?
6,884 patients were registered in September 2026, down 1.7% on a year earlier.
What is The London Road Medical Centre's CQC rating?
Requires Improvement overall, published in January 2022.
How many GPs does The London Road Medical Centre have?
7.0 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 978 patients per GP against 2,171 across England.
Are appointments at The London Road Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The London Road Medical Centre's phone number?
01795 519460.