The Medic Care Surgery, Sittingbourne: patient reviews and CQC rating
The Medic Care Surgery is a GP practice in Sittingbourne with 4,505 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). It has 1.0 full-time-equivalent qualified GPs, or 4,505 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Medic Care Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 7 practices in Sittingbourne with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (71%). 128 patients answered the survey (response rate 29%).
| Survey question | The Medic Care Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 59% | 73% | 77% |
| Easy to contact by phone | 36% | 48% | 57% |
| Easy to contact via the website | 45% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
4,505 patients were registered at The Medic Care Surgery in September 2026, up 5.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,505 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.5 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,619 appointments a month, or 359 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 32% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Medic Care Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 359 | 457 | 510 |
| Face to face | 51% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.0% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 24.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.0% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
The Medic Care Surgery, Sittingbourne Memorial Hospital, Bell Road, Sittingbourne, ME10 4DT. Phone: 01795 521205.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Memorial Medical Centre | 0.0 km | 76% |
| The Chestnuts Surgery | 0.7 km | 64% |
| The London Road Medical Centre | 1.0 km | 68% |
| The Meads Medical Practice Limited | 2.2 km | 68% |
| Green Porch Medical Centre | 2.3 km | 54% |
- Green Porch Medical Centre (54% overall experience good)
- Grovehurst Surgery (78% overall experience good)
- Memorial Medical Centre (76% overall experience good)
- The Chestnuts Surgery (64% overall experience good)
- The Meads Medical Practice Limited (68% overall experience good)
How do patients rate The Medic Care Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of The Medic Care Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at The Medic Care Surgery?
4,505 patients were registered in September 2026, up 5.7% on a year earlier.
How many GPs does The Medic Care Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,505 patients per GP against 2,171 across England.
Are appointments at The Medic Care Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Medic Care Surgery's phone number?
01795 521205.