Memorial Medical Centre, Sittingbourne: patient reviews and CQC rating
Memorial Medical Centre is a GP practice in Sittingbourne with 17,968 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 7.4 full-time-equivalent qualified GPs, or 2,424 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Memorial Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 7 practices in Sittingbourne with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (56%). 109 patients answered the survey (response rate 29%).
| Survey question | Memorial Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 29% | 48% | 57% |
| Easy to contact via the website | 54% | 52% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 61% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 109 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Memorial Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,968 patients were registered at Memorial Medical Centre in September 2026, up 1.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,424 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.5 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 5.4 | 6.2 |
| August 2025 | 8.1 | 8.1 |
| August 2026 | 7.4 | 9.5 |
From June 2026 to August 2026 the practice recorded 9,090 appointments a month, or 506 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 46% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Memorial Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 457 | 510 |
| Face to face | 50% | 62% | 63% |
| Same day as booked | 46% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), chronic kidney disease (6.3% against 4.6%) and depression (19.3% against 14.3%). It has a lower share for stroke or TIA (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.3% | 14.3% |
| High blood pressure | All ages | 16.7% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Memorial Medical Centre, Bell Road,, Sittingbourne, ME10 4XX. Phone: 01795 477764. Website: www.memorialmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Medic Care Surgery | 0.0 km | 59% |
| The Chestnuts Surgery | 0.7 km | 64% |
| The London Road Medical Centre | 1.0 km | 68% |
| The Meads Medical Practice Limited | 2.2 km | 68% |
| Green Porch Medical Centre | 2.3 km | 54% |
- Green Porch Medical Centre (54% overall experience good)
- Grovehurst Surgery (78% overall experience good)
- The Chestnuts Surgery (64% overall experience good)
- The Meads Medical Practice Limited (68% overall experience good)
- The Medic Care Surgery (59% overall experience good)
How do patients rate Memorial Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Memorial Medical Centre as good, against 77% across England. 29% found it easy to get through by phone.
How many patients are registered at Memorial Medical Centre?
17,968 patients were registered in September 2026, up 1.6% on a year earlier.
What is Memorial Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Memorial Medical Centre have?
7.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,424 patients per GP against 2,171 across England.
Are appointments at Memorial Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Memorial Medical Centre's phone number?
01795 477764.