Maidstone Road Surgery, Chatham: patient reviews and CQC rating
Maidstone Road Surgery is a GP practice in Chatham with 8,800 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 2.5 full-time-equivalent qualified GPs, or 3,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maidstone Road Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 9th of the 10 practices in Chatham with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (66%). 100 patients answered the survey (response rate 24%).
| Survey question | Maidstone Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 52% | 73% | 77% |
| Easy to contact by phone | 35% | 48% | 57% |
| Easy to contact via the website | 28% | 52% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 70% | 82% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 41% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maidstone Road Surgery is Good, published in August 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,800 patients were registered at Maidstone Road Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 3,540 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.9 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.2 | 0.2 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,610 appointments a month, or 297 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 22% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Maidstone Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 297 | 457 | 510 |
| Face to face | 66% | 62% | 63% |
| Same day as booked | 22% | 41% | 45% |
| More than 28 days after booking | 16% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.6% against 14.3%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Maidstone Road Surgery, 262 Maidstone Road, Chatham, ME4 6JL. Phone: 01634 847754.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Churchill Clinic | 1.2 km | 63% |
| City Way Surgery | 1.3 km | 54% |
| King George Road Surgery | 1.4 km | 76% |
| Stonecross and West Drive Surgery | 2.1 km | 63% |
| Kings Family Practice | 2.2 km | 73% |
- Princes Park Medical Centre (54% overall experience good)
How do patients rate Maidstone Road Surgery?
In the 2026 GP Patient Survey, 52% of patients described their overall experience of Maidstone Road Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Maidstone Road Surgery?
8,800 patients were registered in September 2026, up 1.8% on a year earlier.
What is Maidstone Road Surgery's CQC rating?
Good overall, published in August 2023.
How many GPs does Maidstone Road Surgery have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,540 patients per GP against 2,171 across England.
Are appointments at Maidstone Road Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maidstone Road Surgery's phone number?
01634 847754.