Maidstone Road Rainham Surgery, Gillingham: patient reviews and CQC rating
Maidstone Road Rainham Surgery is a GP practice in Gillingham with 4,663 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 2.1 full-time-equivalent qualified GPs, or 2,256 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maidstone Road Rainham Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 13 practices in Gillingham with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (90%). 114 patients answered the survey (response rate 38%).
| Survey question | Maidstone Road Rainham Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 95% | 73% | 77% |
| Easy to contact by phone | 93% | 48% | 57% |
| Easy to contact via the website | 67% | 52% | 58% |
| Easy to contact via the NHS App | 88% | 50% | 54% |
| Reception team helpful | 99% | 82% | 85% |
| Last contact good | 98% | 67% | 73% |
| Wait for appointment about right | 90% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 97% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maidstone Road Rainham Surgery is Good, published in January 2019. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
4,663 patients were registered at Maidstone Road Rainham Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,256 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.1 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,839 appointments a month, or 394 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Maidstone Road Rainham Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 394 | 457 | 510 |
| Face to face | 66% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.2% against 4.6%), cancer (5.7% against 3.8%) and high blood pressure (22.1% against 15.2%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
Maidstone Road Rainham Surgery, 53a/b Maidstone Road, Rainham, Gillingham, ME8 0DP. Phone: 01634 231423.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr K Manivannan & Dr B Gurung | 0.2 km | 94% |
| Orchard Family Practice | 0.6 km | 93% |
| Pump Lane Surgery | 1.0 km | 95% |
| Wigmore Medical Centre | 1.4 km | 72% |
| Long Catlis Road Surgery | 1.6 km | 71% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Orchard Family Practice (93% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- The Medical Centre (91% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate Maidstone Road Rainham Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Maidstone Road Rainham Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Maidstone Road Rainham Surgery?
4,663 patients were registered in September 2026, down 1.9% on a year earlier.
What is Maidstone Road Rainham Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Maidstone Road Rainham Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,256 patients per GP against 2,171 across England.
Are appointments at Maidstone Road Rainham Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maidstone Road Rainham Surgery's phone number?
01634 231423.