Orchard Family Practice, Rainham: patient reviews and CQC rating
Orchard Family Practice is a GP practice in Rainham with 5,530 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 1.9 full-time-equivalent qualified GPs, or 2,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard Family Practice
Its best result against England is the share who described their overall experience of the practice as good: 93%, above the England figure of 77%. Its result closest to England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 6 practices in Rainham with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (84%). 106 patients answered the survey (response rate 35%).
| Survey question | Orchard Family Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 93% | 73% | 77% |
| Easy to contact by phone | 68% | 48% | 57% |
| Easy to contact via the website | 63% | 52% | 58% |
| Easy to contact via the NHS App | 67% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 85% | 67% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Orchard Family Practice is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,530 patients were registered at Orchard Family Practice in September 2026, up 2.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,921 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,777 appointments a month, or 502 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Orchard Family Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 457 | 510 |
| Face to face | 39% | 62% | 63% |
| Same day as booked | 52% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), chronic kidney disease (9.5% against 4.6%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Orchard Family Practice, Red Suite, Rainham Healthy Living Centre,103-107 High Street, Rainham, ME8 8AA. Phone: 01634 337620. Website: www.theredsuitepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr K Manivannan & Dr B Gurung | 0.4 km | 94% |
| Maidstone Road Rainham Surgery | 0.6 km | 95% |
| Pump Lane Surgery | 1.5 km | 95% |
| Wigmore Medical Centre | 1.9 km | 72% |
| Long Catlis Road Surgery | 1.9 km | 71% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- The Medical Centre (91% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate Orchard Family Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Orchard Family Practice as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Orchard Family Practice?
5,530 patients were registered in September 2026, up 2.3% on a year earlier.
What is Orchard Family Practice's CQC rating?
Good overall, published in December 2022.
How many GPs does Orchard Family Practice have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,921 patients per GP against 2,171 across England.
Are appointments at Orchard Family Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard Family Practice's phone number?
01634 337620.