Rainham and Upminster Medical Centre, Rainham: patient reviews and CQC rating
Rainham and Upminster Medical Centre is a GP practice in Rainham with 6,974 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rainham and Upminster Medical Centre
Its result closest to England is the share who found the reception and administrative team helpful: 76%, below the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 5th of the 6 practices in Rainham with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (53%). 100 patients answered the survey (response rate 16%).
| Survey question | Rainham and Upminster Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 23% | 53% | 58% |
| Easy to contact via the NHS App | 34% | 50% | 54% |
| Reception team helpful | 76% | 79% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 41% | 62% | 69% |
| Listened to well | 72% | 83% | 87% |
| Treated with care and concern | 65% | 82% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 79% | 87% | 90% |
In the Friends and Family Test for July 2026, 85% of 118 responses rated the practice good or very good (England: 92%).
6,974 patients were registered at Rainham and Upminster Medical Centre in September 2026, down 10.5% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 2,743 appointments a month, or 393 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 17% of booked patients did not attend.
| Measure | Rainham and Upminster Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 456 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 17% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.8% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Rainham and Upminster Medical Centre, Upminster Road South, Rainham, RM13 9AB. Phone: 01708 796579.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Hornchurch Medical Practice | 1.4 km | 82% |
| Berwick Surgery | 1.5 km | 67% |
| Harlow Road Surgery | 1.6 km | 85% |
| Beam Park Medical Practice | 1.9 km | 58% |
| The Rosewood Medical Centre | 2.6 km | 74% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate Rainham and Upminster Medical Centre?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Rainham and Upminster Medical Centre as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Rainham and Upminster Medical Centre?
6,974 patients were registered in September 2026, down 10.5% on a year earlier.
Are appointments at Rainham and Upminster Medical Centre face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rainham and Upminster Medical Centre's phone number?
01708 796579.