The Rosewood Medical Centre, Hornchurch: patient reviews and CQC rating
The Rosewood Medical Centre is a GP practice in Hornchurch with 12,576 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 6.7 full-time-equivalent qualified GPs, or 1,866 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Rosewood Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 9 practices in Hornchurch with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 115 patients answered the survey (response rate 26%).
| Survey question | The Rosewood Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 60% | 55% | 57% |
| Easy to contact via the website | 31% | 53% | 58% |
| Easy to contact via the NHS App | 35% | 50% | 54% |
| Reception team helpful | 89% | 79% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 76% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Rosewood Medical Centre is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,576 patients were registered at The Rosewood Medical Centre in September 2026, down 5.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 1,866 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 3.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 8.5 |
| August 2024 | 4.5 | 8.6 |
| August 2025 | 5.2 | 9.2 |
| August 2026 | 6.7 | 9.7 |
From June 2026 to August 2026 the practice recorded 5,370 appointments a month, or 427 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Rosewood Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 456 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.9% against 4.6%), cancer (5.0% against 3.8%) and diabetes (9.8% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), dementia (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
The Rosewood Medical Centre, 30 Astra Close, Elm Park, Hornchurch, RM12 5NJ. Phone: 01708 528120. Website: www.rosewood.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wood Lane Medical Centre | 0.4 km | 75% |
| St George's Health and Wellbeing Hub | 1.3 km | 87% |
| Maylands Health Care | 1.3 km | 71% |
| South Hornchurch Medical Practice | 1.4 km | 82% |
| Harlow Road Surgery | 1.6 km | 85% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate The Rosewood Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Rosewood Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at The Rosewood Medical Centre?
12,576 patients were registered in September 2026, down 5.0% on a year earlier.
What is The Rosewood Medical Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does The Rosewood Medical Centre have?
6.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,866 patients per GP against 2,171 across England.
Are appointments at The Rosewood Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Rosewood Medical Centre's phone number?
01708 528120.