St George's Health and Wellbeing Hub, Hornchurch: patient reviews and CQC rating
St George's Health and Wellbeing Hub is a GP practice in Hornchurch with 6,438 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). It has 0.3 full-time-equivalent qualified GPs, or 24,142 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St George's Health and Wellbeing Hub
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its result closest to England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 9 practices in Hornchurch with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (83%). 117 patients answered the survey (response rate 31%).
| Survey question | St George's Health and Wellbeing Hub | North East London | England |
|---|---|---|---|
| Overall experience good | 87% | 71% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 71% | 50% | 54% |
| Reception team helpful | 92% | 79% | 85% |
| Last contact good | 81% | 67% | 73% |
| Wait for appointment about right | 81% | 62% | 69% |
| Listened to well | 94% | 83% | 87% |
| Treated with care and concern | 94% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 98% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 28 responses rated the practice good or very good (England: 92%).
6,438 patients were registered at St George's Health and Wellbeing Hub in September 2026, up 11.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 0.3 full-time-equivalent qualified GPs, there are 24,142 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 2.6 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.3 | 0.3 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 0.3 | 0.3 |
| August 2026 | 0.3 | 0.3 |
From June 2026 to August 2026 the practice recorded 2,211 appointments a month, or 343 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St George's Health and Wellbeing Hub | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 343 | 456 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.4% | 74.9% |
St George's Health and Wellbeing Hub, 113 Suttons Lane, Hornchurch, RM12 6RR. Phone: 01708 440187.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Suttons Avenue Surgery | 0.9 km | 84% |
| The Rosewood Medical Centre | 1.3 km | 74% |
| High Street Surgery | 1.5 km | 77% |
| Wood Lane Medical Centre | 1.6 km | 75% |
| Dr Vm Patel | 1.6 km | 68% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate St George's Health and Wellbeing Hub?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of St George's Health and Wellbeing Hub as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at St George's Health and Wellbeing Hub?
6,438 patients were registered in September 2026, up 11.5% on a year earlier.
How many GPs does St George's Health and Wellbeing Hub have?
0.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 24,142 patients per GP against 2,171 across England.
Are appointments at St George's Health and Wellbeing Hub face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St George's Health and Wellbeing Hub's phone number?
01708 440187.