High Street Surgery, Hornchurch: patient reviews and CQC rating
High Street Surgery is a GP practice in Hornchurch with 3,439 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.5 full-time-equivalent qualified GPs, or 2,366 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 9 practices in Hornchurch with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (70%). 109 patients answered the survey (response rate 23%).
| Survey question | High Street Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 77% | 71% | 77% |
| Easy to contact by phone | 72% | 55% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 85% | 79% | 85% |
| Last contact good | 72% | 67% | 73% |
| Wait for appointment about right | 76% | 62% | 69% |
| Listened to well | 82% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 91% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for High Street Surgery is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,439 patients were registered at High Street Surgery in September 2026, down 3.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,366 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 1,251 appointments a month, or 364 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 62% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | High Street Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 456 | 510 |
| Face to face | 44% | 58% | 63% |
| Same day as booked | 62% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%) and cancer (4.8% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), asthma (4.1% against 6.6%) and depression (10.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Cancer | All ages | 4.8% | 3.8% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
High Street Surgery, 219 High Street, Hornchurch, RM11 3XT. Phone: 01708 447747.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Vm Patel | 0.4 km | 68% |
| Suttons Avenue Surgery | 0.7 km | 84% |
| Hornchurch Healthcare | 0.7 km | 88% |
| Billet Lane Medical Practice | 0.7 km | 76% |
| St George's Health and Wellbeing Hub | 1.5 km | 87% |
- Dr Colin Marks (73% overall experience good)
- Drs Sanomi and Olajide (74% overall experience good)
- Eastbrook Surgery (87% overall experience good)
- Modern Medical Centre (81% overall experience good)
- The Upstairs Surgery (83% overall experience good)
How do patients rate High Street Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of High Street Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at High Street Surgery?
3,439 patients were registered in September 2026, down 3.0% on a year earlier.
What is High Street Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does High Street Surgery have?
1.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,366 patients per GP against 2,171 across England.
Are appointments at High Street Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Street Surgery's phone number?
01708 447747.