Hornchurch Healthcare, Hornchurch: patient reviews and CQC rating
Hornchurch Healthcare is a GP practice in Hornchurch with 13,595 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 3.3 full-time-equivalent qualified GPs, or 4,179 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hornchurch Healthcare
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 9 practices in Hornchurch with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (88%). 109 patients answered the survey (response rate 23%).
| Survey question | Hornchurch Healthcare | North East London | England |
|---|---|---|---|
| Overall experience good | 88% | 71% | 77% |
| Easy to contact by phone | 83% | 55% | 57% |
| Easy to contact via the website | 62% | 53% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 91% | 79% | 85% |
| Last contact good | 82% | 67% | 73% |
| Wait for appointment about right | 59% | 62% | 69% |
| Listened to well | 93% | 83% | 87% |
| Treated with care and concern | 95% | 82% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 96% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 35 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hornchurch Healthcare is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,595 patients were registered at Hornchurch Healthcare in September 2026, up 3.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 4,179 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.1 |
| August 2024 | 2.9 | 3.8 |
| August 2025 | 3.3 | 4.3 |
| August 2026 | 3.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,506 appointments a month, or 331 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hornchurch Healthcare | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 456 | 510 |
| Face to face | 92% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), serious mental illness (0.5% against 1.0%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Hornchurch Healthcare, 58b Billet Lane, Hornchurch, RM11 1XA. Phone: 01708 440187. Website: www.hornchurchhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Billet Lane Medical Practice | 0.0 km | 76% |
| High Street Surgery | 0.7 km | 77% |
| Dr Vm Patel | 0.9 km | 68% |
| Suttons Avenue Surgery | 1.2 km | 84% |
| The New Medical Centre | 1.3 km | 77% |
- Avon Road Surgery (79% overall experience good)
- Cranham Village Surgery (92% overall experience good)
- Haiderian Medical Centre (84% overall experience good)
- Maylands Health Care (71% overall experience good)
How do patients rate Hornchurch Healthcare?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Hornchurch Healthcare as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Hornchurch Healthcare?
13,595 patients were registered in September 2026, up 3.1% on a year earlier.
What is Hornchurch Healthcare's CQC rating?
Good overall, published in June 2022.
How many GPs does Hornchurch Healthcare have?
3.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 4,179 patients per GP against 2,171 across England.
Are appointments at Hornchurch Healthcare face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hornchurch Healthcare's phone number?
01708 440187.