Maylands Health Care, Hornchurch: patient reviews and CQC rating
Maylands Health Care is a GP practice in Hornchurch with 12,696 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 7.0 full-time-equivalent qualified GPs, or 1,821 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maylands Health Care
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 9 practices in Hornchurch with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (64%). 95 patients answered the survey (response rate 24%).
| Survey question | Maylands Health Care | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 34% | 55% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 85% | 79% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 67% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 88% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 162 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maylands Health Care is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,696 patients were registered at Maylands Health Care in September 2026, down 1.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,821 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 2.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 9.1 |
| August 2024 | 7.0 | 9.1 |
| August 2025 | 7.0 | 9.1 |
| August 2026 | 7.0 | 8.9 |
From June 2026 to August 2026 the practice recorded 5,375 appointments a month, or 423 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Maylands Health Care | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 456 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 39% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), cancer (6.0% against 3.8%) and diabetes (11.3% against 7.9%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Maylands Health Care, 300 Upper Rainham Road, Hornchurch, RM12 4EQ. Phone: 01708 460180. Website: www.maylandshealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wood Lane Medical Centre | 1.0 km | 75% |
| Drs Sanomi and Olajide | 1.3 km | 74% |
| Eastbrook Surgery | 1.3 km | 87% |
| The Rosewood Medical Centre | 1.3 km | 74% |
| Modern Medical Centre | 1.7 km | 81% |
- Avon Road Surgery (79% overall experience good)
- Cranham Village Surgery (92% overall experience good)
- Haiderian Medical Centre (84% overall experience good)
- Hornchurch Healthcare (88% overall experience good)
How do patients rate Maylands Health Care?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Maylands Health Care as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Maylands Health Care?
12,696 patients were registered in September 2026, down 1.2% on a year earlier.
What is Maylands Health Care's CQC rating?
Good overall, published in July 2021.
How many GPs does Maylands Health Care have?
7.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,821 patients per GP against 2,171 across England.
Are appointments at Maylands Health Care face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maylands Health Care's phone number?
01708 460180.