Cranham Village Surgery, Upminster: patient reviews and CQC rating
Cranham Village Surgery is a GP practice in Upminster with 13,628 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.3 full-time-equivalent qualified GPs, or 2,165 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cranham Village Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 3 practices in Upminster with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (92%). 111 patients answered the survey (response rate 34%).
| Survey question | Cranham Village Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 92% | 71% | 77% |
| Easy to contact by phone | 89% | 55% | 57% |
| Easy to contact via the website | 70% | 53% | 58% |
| Easy to contact via the NHS App | 91% | 50% | 54% |
| Reception team helpful | 94% | 79% | 85% |
| Last contact good | 94% | 67% | 73% |
| Wait for appointment about right | 73% | 62% | 69% |
| Listened to well | 96% | 83% | 87% |
| Treated with care and concern | 97% | 82% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cranham Village Surgery is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,628 patients were registered at Cranham Village Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 2,165 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 2.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 5.9 | 5.9 |
| August 2025 | 5.9 | 5.9 |
| August 2026 | 6.3 | 6.3 |
From June 2026 to August 2026 the practice recorded 4,810 appointments a month, or 353 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 30% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cranham Village Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 456 | 510 |
| Face to face | 89% | 58% | 63% |
| Same day as booked | 30% | 46% | 45% |
| More than 28 days after booking | 11% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.2% against 1.2%), chronic kidney disease (8.8% against 4.6%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for serious mental illness (0.4% against 1.0%), depression (8.4% against 14.3%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 5.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
98% of the practice's patients live in the RM14 postcode district. 100% live in Havering, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| RM14 | 13,334 | 98% |
Cranham Village Surgery, 143 Ingrebourne Gardens, Cranham, Upminster, RM14 1BJ. Phone: 01708 228888.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Avon Road Surgery | 0.7 km | 79% |
| Haiderian Medical Centre | 1.8 km | 84% |
| Dr Vm Patel | 2.4 km | 68% |
| High Street Surgery | 2.8 km | 77% |
| Hornchurch Healthcare | 3.1 km | 88% |
- Avon Road Surgery (79% overall experience good)
- Haiderian Medical Centre (84% overall experience good)
- Hornchurch Healthcare (88% overall experience good)
- Maylands Health Care (71% overall experience good)
How do patients rate Cranham Village Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Cranham Village Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Cranham Village Surgery?
13,628 patients were registered in September 2026, up 0.9% on a year earlier.
What is Cranham Village Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Cranham Village Surgery have?
6.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,165 patients per GP against 2,171 across England.
Are appointments at Cranham Village Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cranham Village Surgery's phone number?
01708 228888.