Havering Liberty PCN: primary care network practices and patient survey
Havering Liberty PCN is a primary care network of 5 GP practices with 53,469 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,438 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Havering Liberty PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at Maylands Health Care to 92% at Cranham Village Surgery, with a median of 84% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Cranham Village Surgery has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Cranham Village Surgery | 13,628 | 92% | 89% | Good | 2,165 |
| Hornchurch Healthcare | 13,595 | 88% | 83% | Good | 4,179 |
| Haiderian Medical Centre | 7,556 | 84% | 85% | Good | 2,099 |
| Avon Road Surgery | 5,994 | 79% | 81% | Good | 3,306 |
| Maylands Health Care | 12,696 | 71% | 34% | Good | 1,821 |
Results for the network as a whole, from 550 responses, against North East London and England.
| Survey question | Havering Liberty PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 83% | 71% | 77% |
| Easy to contact by phone | 73% | 55% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 70% | 50% | 54% |
| Reception team helpful | 90% | 79% | 85% |
| Last contact good | 81% | 67% | 73% |
| Wait for appointment about right | 69% | 62% | 69% |
| Listened to well | 93% | 83% | 87% |
| Treated with care and concern | 93% | 82% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 94% | 87% | 90% |
There are 2,438 registered patients per full-time-equivalent qualified GP in Havering Liberty PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 393 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.3% over the year (England: shrank 1.1%).
| Measure | Havering Liberty PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,438 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 393 | 456 | 510 |
| Face-to-face appointments | 72% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| Did not attend | 4% | 7% | 4% |
| Patients aged 65 or over | 22% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Havering Liberty PCN is osteoporosis (2.7% against 1.2%), and the furthest below is serious mental illness (0.5% against 1.0%).
| Condition register | Age group | Havering Liberty PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% | 9,078 |
| Depression | 18+ yrs | 11.8% | 14.3% | 4,896 |
| Diabetes | 17+ yrs | 8.8% | 7.9% | 3,690 |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% | 2,841 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 2,696 |
| Cancer | All ages | 5.3% | 3.8% | 2,755 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,425 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,398 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 570 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,129 |
| COPD | All ages | 1.4% | 1.9% | 745 |
| Heart failure | All ages | 1.2% | 1.1% | 618 |
| Dementia | All ages | 1.0% | 0.8% | 540 |
| Palliative care | All ages | 1.0% | 0.6% | 501 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 349 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 294 |
| Serious mental illness | All ages | 0.5% | 1.0% | 259 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 248 |
| Learning disability | All ages | 0.4% | 0.6% | 224 |
- Havering Crest PCN (6 practices)
- Havering Marshall PCN (4 practices)
- Havering North PCN (14 practices)
- Havering South PCN (11 practices)
Which practices are in Havering Liberty PCN?
Avon Road Surgery, Cranham Village Surgery, Haiderian Medical Centre, Hornchurch Healthcare and Maylands Health Care.
How do patients rate Havering Liberty PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Havering Liberty PCN cover?
53,469 registered patients across 5 practices in September 2026.
How many patients per GP does Havering Liberty PCN have?
2,438 per full-time-equivalent qualified GP, against 2,171 across England.