Havering Marshall PCN: primary care network practices and patient survey
Havering Marshall PCN is a primary care network of 4 GP practices with 58,037 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,432 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Havering Marshall PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at St Edwards Medical Centre to 79% at Western Road Medical Centre, with a median of 75% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Western Road Medical Centre has the highest share finding it easy to get through by phone (60%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Western Road Medical Centre | 17,698 | 79% | 60% | Good | 1,904 |
| The New Medical Centre | 9,599 | 77% | 50% | Good | 3,789 |
| North Street Medical Care | 21,501 | 74% | 45% | Good | 2,558 |
| St Edwards Medical Centre | 9,239 | 68% | 45% | Good | 2,548 |
Results for the network as a whole, from 393 responses, against North East London and England.
| Survey question | Havering Marshall PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 51% | 55% | 57% |
| Easy to contact via the website | 42% | 53% | 58% |
| Easy to contact via the NHS App | 53% | 50% | 54% |
| Reception team helpful | 81% | 79% | 85% |
| Last contact good | 64% | 67% | 73% |
| Wait for appointment about right | 65% | 62% | 69% |
| Listened to well | 87% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
There are 2,432 registered patients per full-time-equivalent qualified GP in Havering Marshall PCN, more than England's 2,171 and North East London's 2,551. Practices recorded 429 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Havering Marshall PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,432 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 429 | 456 | 510 |
| Face-to-face appointments | 65% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| Did not attend | 5% | 7% | 4% |
| Patients aged 65 or over | 18% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Havering Marshall PCN is diabetes (8.6% against 7.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Havering Marshall PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% | 7,984 |
| Depression | 18+ yrs | 12.7% | 14.3% | 5,861 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 4,002 |
| Asthma | 6+ yrs | 5.3% | 6.6% | 2,872 |
| Cancer | All ages | 3.9% | 3.8% | 2,263 |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% | 1,092 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,326 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,146 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 937 |
| COPD | All ages | 1.4% | 1.9% | 795 |
| Serious mental illness | All ages | 0.9% | 1.0% | 510 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 391 |
| Heart failure | All ages | 0.7% | 1.1% | 437 |
| Dementia | All ages | 0.7% | 0.8% | 410 |
| Palliative care | All ages | 0.6% | 0.6% | 377 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 296 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 98 |
| Learning disability | All ages | 0.4% | 0.6% | 255 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 193 |
- Havering Crest PCN (6 practices)
- Havering Liberty PCN (5 practices)
- Havering North PCN (14 practices)
- Havering South PCN (11 practices)
Which practices are in Havering Marshall PCN?
North Street Medical Care, St Edwards Medical Centre, The New Medical Centre and Western Road Medical Centre.
How do patients rate Havering Marshall PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Havering Marshall PCN cover?
58,037 registered patients across 4 practices in September 2026.
How many patients per GP does Havering Marshall PCN have?
2,432 per full-time-equivalent qualified GP, against 2,171 across England.