North Street Medical Care, Romford: patient reviews and CQC rating
North Street Medical Care is a GP practice in Romford with 21,501 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 8.4 full-time-equivalent qualified GPs, or 2,558 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Street Medical Care
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 18th of the 28 practices in Romford with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (78%). 105 patients answered the survey (response rate 23%).
| Survey question | North Street Medical Care | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 33% | 53% | 58% |
| Easy to contact via the NHS App | 48% | 50% | 54% |
| Reception team helpful | 78% | 79% | 85% |
| Last contact good | 57% | 67% | 73% |
| Wait for appointment about right | 76% | 62% | 69% |
| Listened to well | 84% | 83% | 87% |
| Treated with care and concern | 81% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
CQC's overall rating for North Street Medical Care is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
21,501 patients were registered at North Street Medical Care in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 2,558 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 3.3 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 12.4 |
| August 2024 | 8.9 | 14.7 |
| August 2025 | 9.2 | 13.0 |
| August 2026 | 8.4 | 11.0 |
From June 2026 to August 2026 the practice recorded 10,104 appointments a month, or 470 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | North Street Medical Care | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 470 | 456 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 52% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%). It has a lower share for chronic kidney disease (1.6% against 4.6%), osteoporosis (0.5% against 1.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
North Street Medical Care, 274 North Street, Romford, RM1 4QJ. Phone: 01708 629733. Website: www.northstreetmedicalcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Nagendra Kumar Gupta | 0.7 km | 84% |
| St Edwards Medical Centre | 0.9 km | 68% |
| Western Road Medical Centre | 1.3 km | 79% |
| Dr Selvaratnam Kulendran | 1.7 km | 90% |
| Lynwood Medical Centre | 1.8 km | 72% |
- St Edwards Medical Centre (68% overall experience good)
- The New Medical Centre (77% overall experience good)
- Western Road Medical Centre (79% overall experience good)
How do patients rate North Street Medical Care?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of North Street Medical Care as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at North Street Medical Care?
21,501 patients were registered in September 2026, up 0.3% on a year earlier.
What is North Street Medical Care's CQC rating?
Good overall, published in December 2023.
How many GPs does North Street Medical Care have?
8.4 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,558 patients per GP against 2,171 across England.
Are appointments at North Street Medical Care face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Street Medical Care's phone number?
01708 629733.